Counter Order Picker

wolseley; Edmonton; Sur place; CAD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

RRSP and pension plan

Annual bonus

Paid vacation

Employee discounts

Education reimbursement

Career development

Referral programs

Résumé du poste

Wolseley Canada is seeking a customer-focused associate to pick orders, assist customers at the counter, and provide product knowledge across HVAC and plumbing products. You will respond to inquiries in person, by phone, or email, verify item availability, and help maintain counter stock.

The role emphasizes building positive relationships with customers and team members, with potential involvement in warehouse support as needed.

Qualifications

• Previous technical experience in sales or customer service in wholesale or distribution required.
• Order picking and forklift/cherry picker experience is preferred.
• Local market knowledge with HVAC and plumbing will be an asset.
• General computer skills including Microsoft Office required; AS400 experience an asset.
• Must have exceptional customer service and professional communication skills.

Responsabilités

• Pick orders from warehouse for customers at the counter
• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

Connaissances

Customer service

Sales experience

Communication skills

HVAC knowledge

Outils

AS400

Microsoft Office

Forklift

Cherry picker

Description du poste

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Why You’ll Love Working Here

• Safety-focused and inclusive workplace culture
• Comprehensive benefits with premiums fully paid for by the company for the \"Core\" package starting day 1
• Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1
• Paid vacation, sick time, and paid birthday off
• Annual bonus and profit-sharing opportunities
• Employee discounts on leading plumbing, HVAC/R, and industrial products
• Education reimbursement and ongoing career development opportunities
• Employee referral programs and recognition initiatives

What you will do

• Pick orders from warehouse for customers at the counter
• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring

• Previous technical experience in sales or customer service in wholesale or distribution required
• Order Picking and Forklift/Cherry Picker experience is preferred
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Our Commitment to You

Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process.

Please note: Wolseley uses AI-assisted tools to support applicant screening.

Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role.

Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits.

This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.