Corporate Customer Service Representative - S

Canadian Tire Corporation; Welland; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Career growth opportunities

Product discounts

Employee focused organization

Job summary

Canadian Tire Services Limited/Canadian Tire Bank is seeking a Corporate Customer Service Representative to support customers across Canadian Tire brands and programs, delivering an exceptional experience. The role focuses on handling inquiries via phone and email with a strong emphasis on loyalty programs, warranties, and order support.

Requirements include English proficiency and the ability to work in a fast-paced environment.

Qualifications

• Minimum one year of customer service experience in a customer-facing environment.
• Ability to solve problems while keeping the customer at the center of every interaction.
• Proven ability to navigate multiple systems and browser-based applications to research inquiries.

Responsibilities

• Handle inbound customer service calls and emails related to websites, apps and orders.
• Assist with loyalty and warranty related inquiries and order reviews.
• Collaborate with internal teams to resolve customer concerns and improve service.

Skills

Active listening

Empathy

Problem solving

Communication

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

CRM systems

Web browsers

Job description

As a Corporate Customer Service Representative, you will support customers across Canadian Tire's brands and affiliated programs while delivering an exceptional customer experience. This role involves handling a diverse range of customer inquiries and requires the ability to quickly adapt in a fast-paced, ever-changing environment.

Must be English proficient to be eligible for this role.

This is a temporary full-time position from Oct 5 until Jan 30, 2027

This role will have full-time training hours, Mon-Fri 9AM - 5PM over 3 weeks for Group 1, and 8AM - 4PM over 3 weeks for Group 2.

Applicants residing in ONTARIO are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

What you'll do

To support our tremendous growth during the Holiday, cyber and boxing week period you will be trained to support inbound customer service calls and emails related to our websites, mobile applications, online shopping and eCommerce order reviews.

Understand customer needs and communicate over phone and/or email to build customer confidence in our ability to provide service, all while shaping a positive perception of Canadian Tire.

Support various components of the Canadian Tire customer base, including Retail Stores (Canadian Tire and Party City), Triangle Rewards Programs, Partnerships and Events, Owned Brand Warranty inquiries, After Sales Service and Support, Gift Cards, Jumpstart, and Petroleum.

• Triangle Rewards Program: Assist customers with loyalty-related inquiries such as missing points, promotional offers not being applied, account management, and account merges.
• After Sales Product Support & Warranties: Help customers use products they have purchased by providing product information, troubleshooting assistance, and support with warranty-related inquiries.
• Store Experiences & Company Policies: Address customer concerns related to store experiences, complaints, price matching, corporate responsibility inquiries, and company policies.

Who you are

• Demonstrate active listening, empathy, and problem-solving skills to understand customer concerns and deliver effective solutions.
• Navigate multiple systems and browser-based applications to research customer inquiries, document interactions, and provide accurate information and resolutions.
• Work collaboratively with internal teams and business partners to resolve customer concerns and drive positive customer outcomes.

What you bring

• Passionate about delivering an exceptional customer experience.
• Customer focused, who go above and beyond to respond to the evolving needs of our customers.
• Solutions oriented and outcome focused, with strong attention to detail.
• Agile and flexible, with the ability to navigate a variety of call types, customer inquiries, and programs within Corporate Customer Support.
• Strong communicators who demonstrate active listening and professional verbal communication skills.
• Team players who build relationships easily and contribute to a positive team environment.
• Comfortable learning and working within multiple systems while supporting basic browser-based functions.

Required Qualifications

• Minimum one (1) year of customer service experience in a customer-facing environment such as retail, fast food, hospitality, hotel services, or a similar industry.
• High School Diploma or equivalent.
• Demonstrated passion for delivering exceptional customer service.
• Ability to solve problems while keeping the customer at the center of every interaction.

Nice To Have (Not Required)

• Previous call centre or contact centre experience.

While some experience is preferred, if you have a willingness to learn, enjoy solving problems, and are committed to delivering exceptional customer experiences, this is definitely the place to be.

Shifts

• Our Sept to December department hours of operation are expected to be:

8:00am – 9:00pm, Monday to Friday

9:00am – 5:00pm Saturday and Sunday

• Subject to change during peak times

This role requires flexibility to meet changing business needs. While shifts may vary, you can expect to work primarily evenings (until close) and weekends.

To Be Successful In This Role, You Must

• Be available to work days, evenings, and weekends
• Have full availability upon hire during the department's hours of operation

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check

We're always looking for great talent! In addition to competitive pay, we offer:

• Career growth opportunities and product discounts
• Employee focused organization.

Our starting wage for this position is $22.82/ hour

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.