Bank Customer Service Representative (Bilingual) - H

Sportchek; Canada; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Product discounts

Job summary

Canadian Tire Services Limited/Canadian Tire Bank is hiring for a bilingual CRCC Representative to handle a wide range of Canadian Tire Bank Triangle MasterCard inquiries from Ontario residents. The role offers both permanent part-time and full-time opportunities with full-time training hours Mon-Fri 8AM-4PM for six weeks, starting Sep 27, 2026.

Responsibilities include protecting account information, applying product and process knowledge, and delivering exceptional customer experiences.

Qualifications

• Bilingual role requiring fluency in English and French.
• Excellent verbal and written communication skills.
• Strong problem solving and decision making abilities.

Responsibilities

• Respond to customer inquiries with courtesy and efficiency.
• Protect account information and maintain data accuracy.
• Provide product and service information to customers and upsell where appropriate.
• Log interactions and update customer records in CRM.
• Adapt to a fast-paced environment and shift schedules.

Skills

Bilingual (English/French)

Verbal communication

Written communication

Active listening

Computer skills

Job description

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.

This is a bilingual role with permanent part-time and full-time positions available. This role will have full-time training hours, Mon-Fri 8AM - 4PM over 6 weeks. Our start date is September 27, 2026. Applicants must reside in Ontario. Unfortunately this role cannot be conducted from outside of Ontario.

What you’ll do

• Protect the integrity and security of customer account information
• Apply technical/product/process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs - "owns the moment"
• Look for ways and apply new ideas to keep Customers for Life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

Who you are

• Speak both French and English fluently
• Excellent verbal and written communication skills
• Superior problem solving abilities and solid decision making skills
• Active listening skills
• Computer knowledge and experience
• Demonstrated passion for driving an exceptional customer experience

Minimum experience

• Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude to learn and support with basic browser-based functions

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our starting wage for this position is $22.82 with an annual salary review process.

Our current department hours of operation are: 8:00am - 8:00pm, Monday to Friday, 8:00am - 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

Pre‑employment conditions

• Reference Check
• Credit Checks
• Criminal Background Check
• Sanctions & PEP Screening

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world‑class owned brands and exciting market‑leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer.

We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here.