Bank Customer Service Representative (Bilingual) - H

Ct-Bank; Canada; On-site; CAD 47,000 - 51,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Continuing Education Programs

Product discounts

Career growth opportunities

Job summary

Canadian Tire Bank seeks a bilingual CRCC Representative to respond to English and French inquiries from Triangle MasterCard members in a fast-paced contact centre environment.

You will protect account security, apply product knowledge, and build trust while maintaining accurate customer information and delivering exceptional service. Training is provided with Mon-Fri 8AM-4PM over 6 weeks; start date is September 27, 2026. Ontario residents are invited to apply.

Qualifications

• Fluency in both English and French required.
• Excellent verbal and written communication skills.
• Strong problem solving and decision making abilities.
• Active listening and customer service focus.
• Computer literacy and ability to navigate browser-based tools.
• At least 1 year of customer service experience in appropriate sectors.

Responsibilities

• Protect the integrity and security of customer account information.
• Apply technical/product/process knowledge within varied situations.
• Shape a positive customer perception of Canadian Tire.
• Build customer confidence in our service delivery.
• Maintain accurate customer information.
• Develop effective relationships to contribute to a positive work environment.
• Understand and service customer needs - "owns the moment".
• Identify opportunities to offer relevant products and services.
• Take responsibility for continuous learning and development.

Skills

Bilingual English/French

Verbal and written communication

Problem solving

Active listening

Computer literacy

Customer experience

Job description

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.This is a bilingual role with permanent part-time and full-time positions available. Please apply only if you speak both English and French fluently.This role will have full-time training hours, Mon-Fri 8AM - 4PM over 6 weeks.Our start date is September 27, 2026.Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.What you’ll doProtect the integrity and security of customer account informationApply technical/product/process knowledge within varied situationsShape a positive customer perception of Canadian TireBuild customer confidence in our ability to provide serviceMaintain accurate customer informationDevelop effective relationships to contribute to a positive work environmentUnderstand and service customer needs - "owns the moment"Look for ways and apply new ideas to keep Customers for LifeTake opportunity to provide customers with relevant products & servicesTake responsibility for continuous learning and developmentWho you areSpeak both French and English fluentlyExcellent verbal and written communication skillsSuperior problem solving abilities and solid decision making skillsActive listening skillsComputer knowledge and experienceDemonstrated passion for driving an exceptional customer experienceMinimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.Demonstrated active listening, professional verbal communication skillsDemonstrated aptitude to learn and support with basic browser-based functionsWe’re always looking for great talent! In addition to competitive pay, we offer:• Comprehensive benefits and retirement programs• Performance incentives, Continuing Education Programs• Other perks to support your well-being• Career growth opportunities and product discountsOur starting wage for this position is $22.82 with an annual salary review process.Our current department hours of operation are:8:00am – 8:00pm, Monday to Friday,8:00am – 6:00pm Saturday and Sunday.Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:Reference CheckCredit ChecksCriminal Background CheckSanctions & PEP ScreeningThis posting represents an existing vacancy within our organization.We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.About UsAt Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.