Coordinator Transportation - Salary

Sysco (Canada); Ottawa; On-site; CAD 50,000 - 60,000; Full time

Job summary

Sysco (Canada) is seeking a detail-oriented Clerk/Administrator to support delivery operations in Ottawa, working Sunday to Thursday, 6:30pm–3:00am. You will help ensure accurate and timely communication of delivery issues with the Sales Department, Drivers and Contractors.

Daily duties include handling driver questions, assisting Sales Representatives with route issues, logging route status, producing on-time reports, and maintaining training and payroll-related records.

Qualifications

• Minimum one year of clerical/administrative experience.
• High School Diploma required.
• Experience in transportation is preferred.

Responsibilities

• Address questions and concerns from Drivers and Sales Representatives; coordinate with Transportation Manager and Supervisors.
• Retrieve calls and assist Sales Representatives with daily routes concerns (late departures, deliveries, time windows, driver complaints, forecasted arrival times, customer location, hours of operation).
• Ensure accurate on-time reporting for department metrics.
• Compile route status information and communicate daily via electronic means.
• Work with Transportation Manager/Supervisor to review situations impacting department cost or service levels.
• Maintain training documents for internal and external audit requirements.
• Log driver challenges and concerns to Transportation Supervisor for resolution.
• Assist Supervisors with organizing recovery efforts for customer service failures.

Skills

Clerical experience

Administrative experience

MS Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Salary Range: $50,200 to $60,300

Role:

The purpose of this job is to ensure accurate and timely communication of delivery issues or concerns by communicating with the Sales Department, Delivery Colleagues and Contractors (if applicable).

Schedule:

Sunday - Thursday, 6:30pm - 3:00am

Role Responsibilities:

• Address the questions and concerns of Drivers and Sales Representatives; work closely with Transportation Manager and Supervisors to provide resolution.
• Retrieve telephone calls and assist Customer Service Representative or Sales Representative with daily routes concerns (late departures, deliveries, time windows, driver complaints, forecasted arrival times, customer location, hours of operation etc.).
• Ensure accurate on-time reporting for department and corporate key metrics.
• Compile route status information and communicate daily via various electronic means.
• Work closely with Transportation Manager or Supervisor to review situations that have a potential impact on department cost or service levels.
• Manage required training documents for various internal and external audit requirements.
• Communicate and log driver challenges and concerns to assigned Transportation Supervisor for resolution.
• Assists Supervisors with organizing the recovery effects due to customer service failures.
• Preform clerical Payroll related activities.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Complies with Sysco's Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements:

• Minimum one (1) year of clerical and administrative experience
• High School Diploma Required
• Previous experience in the transportation industry is preferred.
• Experience with MOT record keeping, HOS regulations is helpful.
• Experience with Microsoft Office (Excel, Outlook, Word, etc.)