Transportation Manager

Sysco Canada Inc.; Kelowna; On-site; CAD 90,000 - 130,000; Full time

Job summary

Sysco Canada Inc. is seeking a Manager of Transportation to lead a team of drivers, dispatchers and helpers within a designated region. You will oversee routing, safety compliance, performance metrics and customer satisfaction to drive operational excellence.

Requirements include a bachelor’s degree or 4+ years in lieu of degree, and 7+ years of experience with at least 2 years in a supervisory role. The role emphasizes leadership, analytics, and cost-conscious operations.

Qualifications

• Bachelor's degree or 4+ years of relevant experience in lieu of degree.
• 7+ years of experience, including at least 2 years in leading a team.
• Strong leadership, communication, and analytical problem-solving required.

Responsibilities

• Lead and manage a team of drivers, helpers, and dispatchers.
• Oversee daily delivery operations, ensuring on-time delivery and customer satisfaction.
• Monitor KPIs and identify opportunities for improvement in transportation performance.
• Maintain safety and regulatory compliance, including Hours of Service and vehicle maintenance requirements.
• Manage transportation budgets, control costs, and identify cost-reduction opportunities.
• Foster a safe, productive work environment and build strong customer relationships.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor's degree

4+ years experience in lieu of degree

Job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Manager, Transportation is responsible for the overall leadership and management of transportation operations within a designated region or market. This role oversees all aspects of delivery operations, including driver management, route optimization, safety compliance, and customer service, while driving operational excellence and ensuring customer satisfaction.

Responsibilities

• Lead and manage a team of drivers, driver helpers, and dispatchers.
• Conduct performance reviews, address employee concerns, and identify opportunities for team development.
• Foster a safe and productive work environment for all team members.
• Operational Excellence:
• Oversee daily delivery operations, ensuring on-time delivery, customer satisfaction, and compliance with all regulations.
• Optimize delivery routes, schedules, and driver assignments to minimize costs and maximize efficiency.
• Monitor key performance indicators (KPIs) and identify areas for improvement in operational performance.
• Safety & Compliance:
• Ensure compliance with all relevant safety regulations, including DOT regulations, Hours of Service, and vehicle maintenance requirements.
• Investigate and address any safety incidents or accidents.
• Promote a strong safety culture within the transportation team.
• Customer Service:
• Build and maintain strong relationships with customers.
• Address customer concerns and resolve delivery issues promptly and professionally.
• Ensure high levels of customer satisfaction with delivery services.
• Manage transportation budgets, control costs, and identify opportunities for cost reduction.

Skills

• Leadership & Management: Strong leadership and mentorship skills with the ability to motivate, guide, and develop a high-performing team.
• Communication & Interpersonal Skills: Excellent written and verbal communication and interpersonal skills.
• Problem-solving: Strong analytical and problem-solving skills with the ability to identify and resolve operational challenges.

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience, of which at least 2 leading a team

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The employee is frequently required to sit and reach with hands and arms.