Coordinator, Resource Management

MNP; Surrey; On-site; CAD 60,000 - 77,000; Full time

Benefits offered by this job

Bonus programs

Group pension 4% matching

Flexible benefits

Mental health resources

Professional development

MNP University

Dress For Your Day

Sponsored social events

Job summary

MNP in Surrey, Canada, is seeking a Resource Management Coordinator to support the effective placement of team members and maximize service capacity.

You will work with leadership on staffing and deployment, analyze engagement risk and skills to allocate resources, and coordinate scheduling, reporting and learning opportunities in a professional services environment.

Qualifications

• Bachelor’s degree or equivalent work experience in related field.
• 2–4 years of relevant work experience.
• Experience in professional services or consulting is an asset.
• Ability to analyze data and tell actionable insights.
• Strong prioritization and deadline management with integrity and confidentiality.
• Excellent communication, influencing and de-escalation skills.

Responsibilities

• Generate a schedule for teams and offices with meticulous data entry.
• Assign engagements by integrating the workflow system with the schedule.
• Collaborate with leadership on staffing planning and deployment.
• Analyze staffing decisions based on risk, skills, timing, continuity and geography.
• Manage staffing conflicts and propose alternatives or escalate as needed.
• Maximize utilization by addressing imbalances and reallocating resources.
• Assist with onboarding by explaining staffing processes and operating model.
• Coordinate with client-facing staff to identify development and learning opportunities.
• Support performance management and learning initiatives.
• Track CPA hours and competencies.
• Communicate scheduling changes to team members.
• Encourage adherence to processes and escalate issues when necessary.
• Assist with reporting on utilization, forecasts and capacity.
• Contribute ideas to improve workflows and processes.

Skills

Data analysis

Storytelling with data

Prioritization

Communication

Confidentiality

Multitasking

Attention to detail

Empathy

Education

Bachelor’s degree in business, project management, human resources or related field

Job description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Resource Management team as a Coordinator. This diverse team of professionals understands internal service needs and anticipates resource constraints before they become a challenge. As a trusted advisor, you’ll support the effective placement of team members so that our firm can maximize efficiencies and has the capacity needed when delivering services and results.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Responsible for all data entry related to producing a schedule for various teams and offices
• Assign engagements to individual team members by integrating the workflow management system with the schedule
• Work closely with leadership on resource planning and deployment
• Analyze and recommend staffing decisions based on engagement risk, skills, timing, continuity and geographic considerations
• Manage staffing conflicts with all relevant parties, providing alternative staffing recommendations and escalating issues, as appropriate
• Maximize utilization by identifying imbalances and negotiating and reallocating resources
• Participate in the orientation of new hires by providing an overview of the staffing process and operating model
• Liaise with client-serving professionals to determine development needs and identify engagement and learning opportunities, as appropriate
• Actively support performance management initiatives and learning and development planning
• Track CPA hours and competencies
• Communicate scheduling changes and updates to team members
• Motivate others to follow processes and elevate issues/challenges as necessary
• Assist with reporting including utilization performance, forecasts and capacity management
• Contribute to the development of new ideas and approaches to improve work processes

Skills And Experience

• Bachelor’s degree in business, project management, human resources or other related field; equivalent work experience will also be considered
• At least 2 - 4 years of relevant work experience
• Professional services and/or consulting firm experience is considered an asset
• Experienced in data analysis and storytelling through datal with the capability of interpreting findings to provide actionable insights
• Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality
• Exceptional communication skills with a proven track record to influence and de-escalate effectively in high-stress situations while maintaining composure and empathy
• Ability to manage multiple tasks and leverage strong attention to detail
• Ability to thrive in a fast-paced environment and prioritize accordingly

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

The annual salary range for this position is $60,000 - $76,800.