Coordinator – Parking Ambassadors

City of Victoria; Victoria; On-site; CAD 50,000 - 72,000; Part time

Job summary

City of Victoria is seeking a Coordinator – Parking Ambassadors to supervise the Parking Ambassadors and support Parking Services administration. You will handle emails, phone calls, scheduling, and ensure safety standards are met.

Responsibilities include recruitment support, training, time-sheet management, and site inspections of parkades. Strong communication and bylaw interpretation are essential.

Qualifications

• High school graduation.
• Current and valid Class 5 B.C. Driver's Licence.
• 3 years related experience including some supervisory experience.
• Or an equivalent combination of education and experience.

Responsibilities

• Supervise and direct approximately 40 staff (Parking Ambassadors).
• Coordinate, assign, review and participate in work; ensure schedules and safety standards are met.
• Assist in recruitment and employee development; provide training and input to performance appraisals.
• Respond to public inquiries by phone/email; process parking ticket reviews.
• Conduct site inspections of parkades; arrange maintenance and repair as needed.
• Maintain inventory of supplies, tickets and equipment; manage time sheets.
• Maintain parking counts and review activity reports.

Skills

Communication

Customer service

Staff supervision

Work scheduling

Parking operations

Software skills

Bylaws interpretation

Record keeping

Stakeholder relations

Education

High school diploma

Driver's licence (Class 5 BC)

Tools

Word processing

Spreadsheet software

City software

Job description

Coordinator – Parking Ambassadors

Competition Number:26/165
Posting Scope:Internal / External
Posted Date:September 8, 2026
Closing Date:September 28, 2026, 4:30 PM PST
Department:Finance
Work schedule:Friday to Monday 12:30PM to 8:00 PM ( 17.5 to 35 hour work week) – Continuous (Part-Time)
Salary:$44.25 per hour, Pay Grade 11
Job Code:4123
Employee Group:This is a CUPE Local 50 position
Number of Vacancies:1
POSITION FUNCTION
Reporting to Supervisor – Parking Services; responsible for supervision of Parking Ambassadors, support of Parking Services administration including answering emails and phone calls.
Coordinate, assign, review and participate in the work of approximately 40 staff (Approx. 15 full-time and various part-time and auxiliary) involved in City parking ambassador functions; ensure schedules, procedures and established performance and safety standards are met; assists in recruitment and on employee selection, promotion, discipline and development; provide employee training and input to performance appraisals; complete bi-weekly time sheets.
Conduct site inspections to check condition and safety of City parkades; arrange for maintenance and repair of equipment as needed; maintain inventory of supplies, tickets and equipment at ambassador offices; ensure parking counts are accurate; maintain various spreadsheets; maintain parkade security video system; review activity reports.
Support Parking Services administration with phone calls and responding to emails (including parking ticket reviews); respond to enquiries and complaints from the public regarding general parking information.
Perform related duties where qualified.
INDEPENDENCE
Work is performed according to established schedule.
Work is reviewed through reports to supervisor.
Issues such as staff levels or outside purchases are discussed with supervisor.
WORKING CONDITIONS
Physical Effort:
Sit with arms unsupported while keyboarding. (frequent)
Mental Effort:
Deal with complaints and negative comments. (occasional)
Deal with multiple requests for service (occasional)
Visual/Auditory Effort:
Normal.
Work Environment:
Office.
Work in close proximity to slow moving vehicles. (rare)
Exposure to exhaust fumes. (rare)
Exposure to inclement weather. (occasional)
Driving. (rare)
This is a shift position. (premium item)
KEY SKILLS AND ABILITIES
Communication and customer service skills.
Organise and prioritize the work of a unit.
Understand and apply the techniques of parking and customer service operations.
Working Level operation of current City word processing, spreadsheet and related specialty software.
Interpret and explain bylaws and regulations related to parking.
Maintain accurate records.
Supervise and direct a large staff.
Establish and maintain effective working relationships.
Diplomacy when dealing effectively with the public and outside agencies.
QUALIFICATIONS
Formal Education, Training and Occupational Certification:
High school graduation.
Current and valid Class 5 B.C. Driver's Licence.
Experience:
3 years related experience including some supervisory experience.
or an equivalent combination of education and experience.
OTHER:
May be requested to substitute in a more senior position.
The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.