Coordinator – Parking Ambassadors

Township of Muskoka Lakes; Victoria; Hybrid; CAD 55,000 - 72,000; Part time

Job summary

City of Victoria is seeking a supervisor for Parking Services to lead and support Parking Ambassadors, oversee administration tasks, and ensure accurate reporting. The role requires coordinating schedules, delivering training, and maintaining high service standards in a busy city environment.

The position emphasizes supervision, customer service, and effective communication with the public; online applications via www.victoria.ca/jobs are required by the closing date.

Qualifications

• High school graduation required.
• Current and valid BC Driver's Licence.
• 3 years related experience including supervisory experience.

Responsibilities

• Supervise approximately 40 staff (about 15 full-time and various part-time) in Parking Ambassador functions.
• Coordinate, assign, review and participate in work; ensure schedules, procedures and safety standards are met.
• Assist in recruitment, promotion, discipline and development; provide training and performance input.
• Respond to customer inquiries via phone and email; manage parking ticket reviews.

Skills

Communication

Customer service

Staff supervision

Record keeping

Bylaws interpretation

Education

High school diploma

Tools

Word processing

Spreadsheets

Job description

Competition Number:26/165
Posting Scope: Internal / External
Posted Date: September 8, 2026
Closing Date:September 28, 2026, 4:30 PM PST

Department:Finance

Work schedule:Friday to Monday 12:30PM to 8:00 PM ( 17.5 to 35 hour work week) – Continuous (Part-Time)

Salary:$44.25 per hour, Pay Grade 11
Job Code:4123
Employee Group:This is a CUPE Local 50 position
Number of Vacancies:1

POSITION FUNCTION
Reporting to Supervisor – Parking Services; responsible for supervision of Parking Ambassadors, support of Parking Services administration including answering emails and phone calls.

KEY DUTIES
Coordinate, assign, review and participate in the work of approximately 40 staff (Approx. 15 full-time and various part-time and auxiliary) involved in City parking ambassador functions; ensure schedules, procedures and established performance and safety standards are met; assists in recruitment and on employee selection, promotion, discipline and development; provide employee training and input to performance appraisals; complete bi-weekly time sheets.

Conduct site inspections to check condition and safety of City parkades; arrange for maintenance and repair of equipment as needed; maintain inventory of supplies, tickets and equipment at ambassador offices; ensure parking counts are accurate; maintain various spreadsheets; maintain parkade security video system; review activity reports.
Support Parking Services administration with phone calls and responding to emails (including parking ticket reviews); respond to enquiries and complaints from the public regarding general parking information.

Perform related duties where qualified.

INDEPENDENCE
Work is performed according to established schedule.
Work is reviewed through reports to supervisor.
Issues such as staff levels or outside purchases are discussed with supervisor.

WORKING CONDITIONS
Physical Effort:
Sit with arms unsupported while keyboarding. (frequent)
Mental Effort:
Deal with complaints and negative comments. (occasional)
Deal with multiple requests for service (occasional)
Visual/Auditory Effort:
Normal.
Work Environment:
Office.
Work in close proximity to slow moving vehicles. (rare)
Exposure to exhaust fumes. (rare)
Exposure to inclement weather. (occasional)
Driving. (rare)
This is a shift position. (premium item)

KEY SKILLS AND ABILITIES
Communication and customer service skills.
Organize and prioritize the work of a unit.
Understand and apply the techniques of parking and customer service operations.
Working Level operation of current City word processing, spreadsheet and related specialty software.
Interpret and explain bylaws and regulations related to parking.
Maintain accurate records.
Supervise and direct a large staff.
Establish and maintain effective working relationships.
Diplomacy when dealing effectively with the public and outside agencies.

QUALIFICATIONS
Formal Education, Training and Occupational Certification:
High school graduation.
Current and valid Class 5 B.C. Driver's Licence.
Experience:
3 years related experience including some supervisory experience.
or an equivalent combination of education and experience.

OTHER:
May be requested to substitute in a more senior position.

To apply for this opportunity, youwill need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at [e-mail] .

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