Parking Review Representative

City of Victoria BC; Victoria; On-site; CAD 55,000 - 56,000; Part time

Job summary

The City of Victoria BC is seeking a part-time Parking Services Clerk to handle customer inquiries, process reviews, and coordinate with city departments. The role involves working scheduled Mondays and Fridays with additional days set in consultation with the candidate.

You will respond to in-person, phone, and email inquiries about parking fines, by-laws, and permit processes, while supporting the Public Service Centre and adjacent teams.

Qualifications

• Respond to in person, telephone and email enquiries or complaints regarding parking fines and by-laws.
• Assist the public with monthly parking applications and explain parking review process.
• Coordinate with Adjudicator, collection agencies and city departments to resolve issues.

Responsibilities

• Respond to inquiries or complaints from customers and outside agencies regarding parking fines and by-laws.
• Process parking offence reviews by gathering information and reviewing bylaw and policy for warranted infractions.
• Determine which ticket should be cancelled or upheld and prepare communications of decision.
• Provide in-person support at the Public Service Centre for parking services.
• Monitor and report on parking review matters, including inquiries and reviews.
• Inform Ambassadors about parking issues and manage permit lists and temporary on-street occupancy permits.
• Assist with unpaid fines lists for collection and liaise with external agencies to follow up on operations and schedule hearings.

Skills

Customer service

Communication

Tools

City information systems

Job description

Competition Number: 26/161

Posting Scope: Internal / External

Posted Date: August 27, 2026

Closing Date: September 10, 2026, 4:30 PM PST

Department: Finance

Work schedule: Monday to Sunday (17.5 to 35 hour workweek) - Continuous (Part-Time)

Salary: $40.13 per hour, Pay Grade 9

Job Code: 4372

Employee Group: This is a CUPE Local 50 position

Number of Vacancies: 1

This competition may be used to establish an eligibility list to fill future vacancies within this department, in accordance with the CUPE Local 50 Collective Agreement. The list will remain in effect for up to six months.

The base schedule for this part-time position will be Mondays and Fridays, plus two additional days, which will be determined in consultation with the successful candidate.

Position Function

Provide customer service and correspond with customers in relation to parking. Record, monitor and report on parking concerns and offences, and recommend outcome.

Key Duties

• Respond to in person, telephone and email enquiries or complaints, from outside agencies and other departments regarding parking fines and by-laws, on-street parking equipment and other parkade matters. Assist the public with monthly parking applications and explain parking review process. Adjust or cancel fines and refund as authorized.
• Process parking offence reviews by gathering information from parking customers, Parking Ambassador information, and city information systems. Research, investigate and review the bylaw and City policy to ensure the infraction is warranted.
• Determines which ticket should be cancelled or upheld; assembles communications and correspondence, including reason for decision.
• Provide additional in-person support related to parking services, at the Public Service Centre.
• Monitor and report routinely on parking review matters, including customer queries, complaints and reviews.
• Inform Ambassadors of parking related issues when reported by public/City Staff; maintain permit lists and temporary on-street occupancy permits.
• Compile list of unpaid fines for collection agency; approve towing of vehicles. Liaise with other City departments and outside agencies such as Adjudicator, collection agencies and equipment suppliers to follow up on administrative or equipment operational issues. Monitor outcome and schedule of the independent Adjudicator. Attend hearings and prepare packages of evidence to provide to the Adjudicator.
• Perform related duties where qualified.

Independence

Work is performed according to established policy and procedure or is assigned by supervisor. Work is reviewed upon completion. Deviations from policy, procedure or standard practice are referred to supervisor.