Coordinator {NU MH-26-055}

NBRHC; Northeastern Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

North Bay Regional Health Centre in Ontario North East is seeking a Clinical Coordinator to lead system-level planning and program development within the CIO-MHA Hub, coordinating with partners to deliver quality mental health and addictions services.

The role requires five years of clinical MH/ addictions experience, three years of leadership, and formal change management training. Ontario health system knowledge and willingness to travel are essential. Bilingualism is an asset.

Qualifications

• Bachelor’s degree in a health-related discipline from university required; master's degree considered an asset.
• Current certificate of registration in good standing with an applicable regulatory college is required.
• Minimum of five (5) years progressive clinical experience in Mental Health and Addictions across the lifespan.
• Minimum of three (3) years leadership experience in a health care environment, including supervisory, project leadership, and system coordination responsibilities.
• Formal training in Change Management and process improvement methodologies (Lean, Six Sigma, Prosci, PMP) preferred.
• Demonstrated knowledge of Ontario health care system, Health Service Providers, funding models, and regulatory frameworks.
• Experience leading transformational change initiatives within complex healthcare systems.
• Experience with coordinating access pathways and integrated care.

Responsibilities

• Provide organizational and system leadership for coordination and program development within CIO-MHA Hub.
• Collaborate with North East partners in system-level planning for quality mental health care.
• Support daily operations within CIO-MHA Hub and contribute to program evaluation.
• Lead planning documents, risk mitigation, performance indicators, and sustainability frameworks.
• Foster stakeholder engagement and cross-sector linkages to strengthen service integration.
• Support staff onboarding, competency development, and ongoing professional education.
• Utilize data analytics and reporting tools to monitor outcomes and inform decisions.

Skills

System planning

Stakeholder engagement

Quality improvement

Data analytics

Governance

Project leadership

Change management

Collaboration

IEDI commitment

EHR experience

Education

Bachelor’s degree in a health-related discipline

Master’s degree in health administration / public health / nursing / social work (asset)

Current registration with a regulatory college

Job description

Department: Mental Health & Addiction Services

Initial competition is now closed.
We are continuing to accept applications until a candidate is selected.

The Clinical Coordinator is responsible for providing organizational and system leadership for the overall coordination and program development within Central Intake Ontario North East Mental Health and Addictions Hub (CIO-MHA). In conjunction with the Manager, the Clinical Coordinator works collaboratively with North East partners in system level planning for the provision of quality, evidence informed mental health care to adults. In addition, assists with and supports the coordination of functions and activities related to the daily operations within the CIO-MHA Hub.

QUALIFICATIONS

Certification/Experience/Knowledge:

• Minimum Bachelor’s Degree in a health related discipline from University required, masters degree in health administration, Public health, nursing, social work related field considered an asset
• Current certificate of registration in good standing with an applicable regulatory college is required
• Minimum of five (5) years progressive clinical experience with a focus on Mental Health and Addictions across the lifespan
• Minimum of three (3) years demonstrated leadership experience in a health care environment, including supervisory, project leadership, and system coordination responsibilities required
• Formal training and/or certification in Change Management and process improvement methodologies strongly preferred (e.g., Lean Healthcare Certification, Lean Six Sigma Green/Black Belt, Prosci Change Management Certification, PMP or equivalent project management certification)
• Demonstrated experience leading transformational change initiatives within complex healthcare systems required
• Demonstrated knowledge of the Ontario healthcare system, including Ontario Health structures, Health Service Providers (HSPs), provincial MHA strategies, funding models, regulatory frameworks, and coordinated access pathways required
• Demonstrated knowledge of Mental Health and Specialized Geriatric Services across the care continuum including primary care and community support services (i.e. Ontario Home at Home)

Skills/Abilities:

• Proven ability to lead system-level planning and implementation initiatives, including development of project charters, work plans, risk mitigation strategies, performance indicators, and sustainability frameworks
• Demonstrated expertise in stakeholder engagement, consensus-building, and facilitation across diverse partner organizations, including individuals with lived/living experience, community agencies, and provincial bodies
• Strong understanding of quality improvement, standardized work, and continuous improvement principles to support sustainable regional integration and service alignment
• Demonstrated experience using data analytics, performance indicators, and reporting tools to monitor outcomes, inform decision-making, and drive continuous advancements across the healthcare system
• Experience working within governance frameworks, reporting to steering committees, and supporting regional/provincial accountability structures
• Experience in program development, evaluation, and implementation, including managing multiple competing priorities within tight timelines and evolving system demands
• Advanced problem-solving, systems-thinking, and conflict resolution skills, with the ability to navigate complex clinical and organizational scenarios while maintaining professionalism and confidentiality
• Demonstrated ability to serve as a clinical and system resource in addressing complex cases, facilitating coordinated service planning, and strengthening cross-sector linkages
• Sound knowledge of regulated health professions, applicable legislation (e.g., RHPA), privacy requirements, and professional standards of practice
• Experience supporting staff onboarding, competency development, and coordination of ongoing professional education and training initiatives
• Experience working with electronic health records (EHRs), coordinated access platforms, referral management systems, or digital health tools to support system integration preferred
• Proven ability to manage client concerns and complaints effectively, escalating appropriately while maintaining therapeutic and organizational integrity
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), project planning tools, reporting dashboards, and data analysis for performance monitoring and decision support
• Demonstrated commitment to Inclusion, Equity, Diversity and Indigeneity (IEDI) principles, including the ability to apply culturally safe, trauma-informed, and equity-focused approaches to program planning, partner engagement, and service delivery. In addition to specific experience advancing equitable access for diverse, rural, Francophone, Indigenous, and underserved populations within the Mental Health and Addiction system preferred
• Valid Driver's license with the ability and willingness to travel across the Northeast region on occasion as required
• Demonstrated commitment to occupational health and safety standards, risk mitigation, and fostering a culture of safety, quality, and prevention of adverse event
• Bilingualism (Advanced level English/French) is an asset

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER