Coordinator, Intensive Support & Stabilization Team (ISST)

Fraser Health; Surrey; On-site; CAD 101,321,000 - 145,648,000; Full time

Benefits offered by this job

Vacation 4 weeks

Health benefits

Pension plan

Job summary

Fraser Health is seeking a Coordinator for the Intensive Support & Stabilization Team (ISST) to manage daily operations in a defined geographic area. You will coordinate staff, scheduling, and HR-related events, while guiding training and quality improvement initiatives to support 24-hour home care services.

The role requires a Bachelor’s degree in a health discipline and at least five years of related experience, with strong leadership, reporting, and conflict-resolution skills.

Qualifications

• Bachelor's Degree in a health related discipline plus five (5) years of recent related experience working in a home support or long term care setting, or an equivalent combination of education, training and experience.
• Competencies include leadership practices of Fraser Health Leadership Framework: Clear, Caring and Courageous; creating conditions for people to succeed.

Responsibilities

• Provides administrative coordination and oversight to ISST team within the assigned geographical area.
• Oversees ISST staff scheduling, clerical support, performance feedback and review, discipline, and staff selection.
• Manages non-clinical complaints and staff grievances in collaboration with Employee Experience teams and Manager, Clinical Operations and Program Services.
• Develops standardized training, orientation, and guidance for ISST operations.
• Coordinates quality improvement initiatives including process changes for workflow, policy, staffing levels, and technology use.
• Develops and monitors operational reports and provides statistics to inform quality improvement.
• Conducts audits for standards compliance and quality improvement of client care.
• Participates in meetings and supports projects as assigned.

Skills

Leadership

Scheduling

Training development

Reporting

Quality improvement

Conflict resolution

Education

Bachelor's Degree in health-related discipline

Job description

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour

Job Summary

Come work with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including earning four weeks of vacation in your first year, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Intensive Support & Stabilization Team (ISST) provides urgent and short term 24 hour home support services to clients across Fraser Health and the Coordinator is responsible for the daily operation of services within an assigned geographic area. Coordinates designated staff including overseeing the scheduling of home support services and ensuring adequate staffing levels, including compliance with collective agreement provisions, and providing performance feedback and conducting related appraisals. For the assigned geographical area, coordinates human resource related events such as the hiring of ISST staff, contributing to and delivering standardized training and orientation programs to staff, and providing technical and procedural guidance to the team. Receives and organizes initial investigation of non-clinical related complaints and grievances and develops statistical and various operational reports that help inform quality improvement recommendations.

Responsibilities

1. Provides administrative coordination and oversight to the team within the assigned geographical area, in collaboration with the Team Leader and Manager, Clinical Operations and Program Services.
2. Oversees and coordinates designated staff within the assigned geographical area, including the scheduling of ISST services, clerical support, performance feedback and review, discipline, and selecting staff as required.
3. Coordinates and works to resolve human resource events such as non-clinical complaints related to ISST services and staff grievances; collaborates and consults with appropriate Employee Experience teams and works in conjunction with the Manager, Clinical Operations and Program Services.
4. Contributes to the development of and provides standardized training, orientation, guidance and implementation of effective processes and guidelines related to ISST operations.
5. Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for workflow, policy and process, staffing levels, and use of technology. Assesses impact of changes on clients and staff. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes.
6. Develops, compiles, coordinates, analyzes and monitors various operational reports related to ISST. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.
7. Conducts audits related to compliance of standards and quality improvement of client care. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations for continuous quality improvement.
8. Participates in various meetings related to ISST. Assists and/or undertakes various projects as assigned by Manager, Clinical Operations and Program Services.

Qualifications

Bachelor's Degree in a health related discipline plus five (5) years of recent related experience working in a home support or long term care setting, or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Understanding of patient transition processes from acute to community and the provision of home support services that help facilitate these transitions.
• Working knowledge of applicable regulations, legislation and collective agreements.
• Strong understanding of applicable scheduling system: Procura.
• Ability to organize large scale projects and complex work requirements.
• Ability to develop and administer technical training material.
• Ability to work independently and as a member of a team.
• Ability to organize and prioritize work in a dynamic environment with changing priorities.
• Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics.
• Understanding of quality assurance processes and ability to educate staff on quality improvement changes.
• Ability to coordinate staff and lead teams through conflict resolution.
• Ability to investigate and recommend grievance responses to support effective resolution.
• Ability to operate related equipment including software.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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