Coordinator, Intensive Support & Stabilization Team (ISST)

Fraser Health Authority; Surrey; On-site; CAD 49,000 - 70,000; Full time

Benefits offered by this job

Four weeks vacation in first year

Comprehensive health benefits

Pension plan

Job summary

Fraser Health Authority is seeking a Coordinator for the Intensive Support & Stabilization Team (ISST) to oversee 24-hour home support across Fraser Health. You will coordinate staffing, scheduling, and HR activities, ensuring compliance with collective agreements and delivering performance feedback.

The role emphasizes training development, quality improvement, and collaboration with leadership to enhance patient care and service delivery.

Qualifications

• Bachelor's Degree in a health-related discipline with at least five years of related home support or long-term care experience.
• Experience working in home support or long-term care settings.
• Ability to lead teams and coordinate staffing and schedules.

Responsibilities

• Provides administrative coordination and oversight to the team within the assigned geographical area.
• Oversees and coordinates designated staff within the area, including scheduling and performance feedback.
• Coordinates HR events such as hiring ISST staff and implementation of training programs.
• Develops and implements standardized training and orientation for ISST staff.
• Monitors quality improvement initiatives and recommends process changes.
• Participates in meetings and projects related to ISST operations.

Education

Bachelor's Degree in a health-related discipline

Tools

Procura scheduling system

Job description

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour

Job Summary

We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields,

• career growth and advancement


• a competitive compensation package (including earning four weeks of vacation in your first year, comprehensive health benefits, and pension plan)


• the rewarding opportunity to make a difference every single day in health care

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Intensive Support & Stabilization Team (ISST) provides urgent and short term 24 hour home support services to clients across Fraser Health and the Coordinator is responsible for the daily operation of services within an assigned geographic area. Coordinates designated staff including overseeing the scheduling of home support services and ensuring adequate staffing levels, including compliance with collective agreement provisions, and providing performance feedback and conducting related appraisals. For the assigned geographical area, coordinates human resource related events such as the hiring of ISST staff, contributing to and delivering standardized training and orientation programs to staff, and providing technical and procedural guidance to the team. Receives and organizes initial investigation of non-clinical related complaints and grievances and develops statistical and various operational reports that help inform quality improvement recommendations.

Responsibilities

• Provides administrative coordination and oversight to the team within the assigned geographical area, in collaboration with the Team Leader and Manager, Clinical Operations and Program Services.


• Oversees and coordinates designated staff within the assigned geographical area, including the scheduling of ISST services, clerical support, performance feedback and review, discipline, and selecting staff as required.


• Coordinates and works to resolve human resource events such as non-clinical complaints related to ISST services and staff grievances; collaborates and consults with appropriate Employee Experience teams and works in conjunction with the Manager, Clinical Operations and Program Services.


• Contributes to the development of and provides standardized training, orientation, guidance and implementation of effective processes and guidelines related to ISST operations.


• Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for workflow, policy and process, staffing levels, and use of technology. Assesses impact of changes on clients and staff. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes.


• Develops, compiles, coordinates, analyzes and monitors various operational reports related to ISST. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.


• Conducts audits related to compliance of standards and quality improvement of client care. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations for continuous quality improvement.


• Participates in various meetings related to ISST. Assists and/or undertakes various projects as assigned by Manager, Clinical Operations and Program Services.

Qualifications

Bachelor's Degree in a health related discipline plus five (5) years of recent related experience working in a home support or long term care setting, or an equivalent combination of education, training and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Understanding of patient transition processes from acute to community and the provision of home support services that help facilitate these transitions.


• Working knowledge of applicable regulations, legislation and collective agreements.


• Strong understanding of applicable scheduling system: Procura.


• Ability to organize large scale projects and complex work requirements.


• Ability to develop and administer technical training material.


• Ability to work independently and as a member of a team.


• Ability to organize and prioritize work in a dynamic environment with changing priorities.


• Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics.


• Understanding of quality assurance processes and ability to educate staff on quality improvement changes.


• Ability to coordinate staff and lead teams through conflict resolution.


• Ability to investigate and recommend grievance responses to support effective resolution.


• Ability to operate related equipment including software.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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