Coordinator, Group Fulfillment - WINTER - Full Time

Schweitzer; Maple Ridge; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Free access to Blue Mountain features

Discounted meals at resort restaurants

Wellness resources and staff events

Job summary

Blue Mountain Resort Company is seeking a Seasonal Group Fulfillment Coordinator to support guests and internal teams by delivering group and pass-related programs with accuracy and high-quality service.

You will assist with group ticket preparation, order coordination, documentation, and billing/tracking while supporting the staff pass program and local pass products in line with established guidelines.

Qualifications

• 1–2 years of experience in Blue Mountain Guest Services, Contact Centre and/or Front Desk is an asset.
• Familiarity with RTP POS system is an asset.
• Willingness to learn and accept feedback from leadership to grow.

Responsibilities

• Support group and pass-related programs with accuracy, efficiency and high standard of service.
• Coordinate group ticket preparation, order coordination, documentation management and billing tracking.
• Manage staff pass data, local pass products, and align with program guidelines; ensure consistent guest experiences.

Skills

Customer service

Team player

Tools

RTP POS System

Job description

Seasonal WHAT’S IN IT FOR ME?

Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. Hourly Rate of $21.43 Full-Time Hours: Full-time hours – 4-5 shifts per week

WHAT WILL I BE DOING?

The Group Fulfillment Coordinator exemplifies our culture of creating revolutionary guest experiences and contributes positively toward uniting the team around purpose and fun. The purpose of this role is to support guests and internal teams by ensuring group and pass‑related programs are delivered accurately, efficiently, and with a high standard of service. Supporting the administrative functions and fulfilment of group orders and services, including group ticket preparation, order coordination, documentation management, and ensuring accuracy in billing, tracking and reporting Supporting the administration and fulfilment of pass programs, including managing staff pass data, supporting local pass products, and the staff pass program in alignment with established guidelines. Coordinating internal communication related to group services and staff pass administration to support accurate, efficient, and consistent guest experiences.

WHAT DO WE NEED FROM YOU?

1-2 years of experience working in Blue Mountain Guest Services, Contact Centre and/or hotel Front Desk an asset. Working knowledge of RTP point of sale system is an asset. A willingness to gain knowledge specific to their job area and is receptive to feedback from leadership to further their own growth and expertise.

This role is being posted to fill a vacant position AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. Work at Blue to live the full Village-based Ski Resort experience, all within driving distance of Toronto. Receive great perks on retail, restaurants, lessons and of course free direct to lift access to over 14 iconic ski resorts across Canada and the US.