Coordinator, Communications and Correspondence

Alto; Montreal (administrative region); Hybrid; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Group insurance

Wellness accounts

Flex-Alto benefit

RRSP/TFSA

Paid vacation

Incentive pay

Hybrid work mode

Innovative culture

Job summary

Alto in Canada seeks a Communications and Correspondence Coordinator to support the Corporate Communications team in managing public inquiries and coordinating responses. The role includes preparing materials, tracking metrics, and assisting with internal and external communication planning.

Based in Montreal, Toronto or Ottawa, you will help maintain logs and dashboards for public engagement. You will work in a hybrid environment, collaborating with subject matter experts and a communications

Qualifications

• Bachelor's degree or related field is required.
• 1–3 years in a coordination/communications role.
• Strong organizational and deadline management skills.
• Copywriting, proofreading and editing abilities.
• Detail-oriented with ability to manage multiple files.
• Ability to handle multiple priorities in a fast-paced environment.
• Professionalism and customer-service orientation.
• Clear communication of complex information.
• Initiative and adaptability in changing situations.
• Strong interpersonal and team-oriented mindset.
• Bilingual in English and French (written and spoken).

Responsibilities

• Track, prioritize, and monitor inquiries to ensure timely responses and service standards.
• Coordinate the preparation of responses with subject-matter experts and the communication advisor.
• Maintain correspondence logs, databases, and reporting tools for monitoring trends and response times.
• Assist in developing reports and dashboards on public engagement and correspondence metrics.
• Support implementation of communication plans for public outreach and stakeholder engagement.
• Contribute to continuous improvement of public experience and correspondence processes.
• Assist in preparing materials, administrative tasks, and logistics for internal and external communication initiatives.
• Support day-to-day coordination and organization of Corporate Communications activities.

Skills

Coordination

Communication

Editing

Multitasking

Bilingual EN/FR

Education

Bachelor's degree in Communications, Public Relations, Business Admin

Job description

At Alto, we are actively contributing to the transformation of Canada's future with our high-speed train project connecting Quebec City and Toronto. With the support of the Government of Canada, this innovative project aims to improve the quality of life of our citizens, strengthen ties between communities and stimulate economic growth.

Would you like to take on a stimulating, high-impact challenge? We are looking for a Coordinator, Communications and Correspondence.

Please note that the candidate may be based in Montreal, Toronto or Ottawa.

The role

The Communication and correspondence coordinator provides operational and logistical support to the Corporate Communications team. Reporting to the Manager of Communications and Special Projects, the coordinator helps ensure the smooth management of key processes, including handling public correspondence, coordinating workflows, and supporting the planning and execution of internal and external communication plans.

The Responsibilities

• Track, prioritize, and monitor inquiries to ensure timely responses and compliance with service standards.
• Coordinate the preparation of responses in collaboration with the communication advisor and the subject matter experts.
• Maintain correspondence logs, databases, and reporting tools to monitor inquiry volume, trends, and response times.
• Assist in developing reports and dashboards on public engagement activities and correspondence metrics.
• Support the implementation of communication plans related to public outreach, stakeholder engagement, and project updates.
• Contribute to continuous improvement initiatives aimed at enhancing the public experience and correspondence processes.
• Assist in the preparation of materials, administrative tasks, and logistics that support internal and external communication initiatives.
• Support the Corporate Communications team in day-to-day coordination, tracking, and organization of communication activities.

The Requirements

• Bachelor's degree in Communications, Public Relations, Business Administration or a related field.
• Minimum of 1 to 3 years of relevant work experience in a similar role involving coordination, communications, or stakeholder relations.
• Excellent organizational skills to juggle strict editorial deadlines and event schedules.
• Good copywriting, proofreading, and editing skills.
• Detail-oriented, well-organized, and able to manage multiple files simultaneously.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Sound judgment, professionalism, and customer service orientation.
• Ability to communicate complex information in clear and accessible language.
• Demonstrated initiative, resourcefulness and capacity to adapt quickly when a situation arises.
• Strong interpersonal skills and a team-oriented mindset.
• Bilingual in English and French, both written and spoken.

Why join our innovative team?

• Basic paid group insurance for you and your family: medical, dental, life, disability, etc.
• Access to wellness and health accounts to support your lifestyle.
• Flex-Alto account of $500 to encourage a healthier approach and a more sustainable mode of transportation.
• A retirement plan and savings options (RRSP and TFSA).
• Vacations based on experience, available upon hiring.
• An incentive compensation program.
• Flexible hybrid work mode.
• A work environment that encourages initiative, innovation, and forward-thinking solutions.
• A unique opportunity to shape the future of transportation in Canada.

We work to create high-performance, diversified teams

At Alto, we believe in the power of diverse teams. We aspire to provide an inclusive and equitable work environment where everyone can develop and flourish. Alto offers equal employment opportunities to all and invites qualified individuals, regardless of their identity, origin or situation, to apply.

Please let us know if you need any adjustments during the recruitment process. We will do our utmost to provide you with a fair and pleasant experience, while keeping any adjustments confidential.

Please note that we will communicate only with those candidates whose applications are selected for further consideration.

To find out more about the entire project, visit Alto - Home.