Coordinator, Communications and Correspondance

Altotrain; Montreal (administrative region); On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Basic paid group insurance for you and

Wellness accounts

Flex-Alto account of $500

RRSP and TFSA retirement plan

Vacation based on experience

Incentive compensation program

Job summary

Alto is seeking a Coordinator, Communications and Correspondence to support the Corporate Communications team in Montreal, Toronto or Ottawa. You will manage public correspondence, coordinate workflows, and assist in planning and executing internal and external communication plans.

Reporting to the Manager of Communications, you will track inquiries, prepare responses with SMEs, maintain logs and dashboards, and contribute to stakeholder engagement and project updates while upholding deadlines

Qualifications

• Bachelor's degree in Communications, Public Relations, Business Administration or related field.
• 1–3 years in a coordination, communications, or stakeholder relations role.
• Strong organizational, editorial deadline management, and multitasking abilities.
• Clear copywriting, proofreading, and editing skills.
• Ability to communicate complex information clearly in English and French.

Responsibilities

• Track, prioritize, and monitor inquiries to ensure timely responses and standards.
• Coordinate responses with communications advisor and SMEs.
• Maintain logs, databases, and reporting tools for inquiry metrics.
• Assist in developing reports and dashboards on public engagement and correspondence.
• Support implementation of communication plans for public outreach and project updates.
• Contribute to continuous improvement of public experience and processes.
• Prepare materials and handle logistics supporting internal and external communications.
• Support day-to-day coordination and organization of corporate communications activities.

Skills

Organizational skills

Copywriting & editing

Bilingual English/French

Ability to manage multiple priorities

Education

Bachelor's degree in Communications/Public Relations/Business Administration

Job description

Coordinator, Communications and Correspondence

Location: Montreal, Québec, CA, H2Z 0C2 Toronto, ON, CA, M5J 2M2 Ottawa, ON, CA, K1A 1J2

At Alto, we are actively contributing to the transformation of Canada's future with our high-speed train project connecting Quebec City and Toronto. With the support of the Government of Canada, this innovative project aims to improve the quality of life of our citizens, strengthen ties between communities and stimulate economic growth.

Would you like to take on a stimulating, high-impact challenge? We are looking for a Coordinator, Communications and Correspondence.

Please note that the candidate may be based in Montreal, Toronto or Ottawa.

The role

The Communication and correspondence coordinator provides operational and logistical support to the Corporate Communications team. Reporting to the Manager of Communications and Special Projects, the coordinator helps ensure the smooth management of key processes, including handling public correspondence, coordinating workflows, and supporting the planning and execution of internal and external communication plans.

The responsibilities

• Track, prioritize, and monitor inquiries to ensure timely responses and compliance with service standards.
• Coordinate the preparation of responses in collaboration with the communication advisor and the subject matter experts.
• Maintain correspondence logs, databases, and reporting tools to monitor inquiry volume, trends, and response times.
• Assist in developing reports and dashboards on public engagement activities and correspondence metrics.
• Support the implementation of communication plans related to public outreach, stakeholder engagement, and project updates.
• Contribute to continuous improvement initiatives aimed at enhancing the public experience and correspondence processes.
• Assist in the preparation of materials, administrative tasks, and logistics that support internal and external communication initiatives.
• Support the Corporate Communications team in day-to-day coordination, tracking, and organization of communication activities.

The requirements

• Bachelor's degree in Communications, Public Relations, Business Administration or a related field.
• Minimum of 1 to 3 years of relevant work experience in a similar role involving coordination, communications, or stakeholder relations.
• Excellent organizational skills to juggle strict editorial deadlines and event schedules.
• Good copywriting, proofreading, and editing skills.
• Detail-oriented, well-organized, and able to manage multiple files simultaneously.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Sound judgment, professionalism, and customer service orientation.
• Ability to communicate complex information in clear and accessible language.
• Demonstrated initiative, resourcefulness and capacity to adapt quickly when a situation rises.
• Strong interpersonal skills and a team-oriented mindset.
• Bilingual in English and French, both written and spoken.

Why join our innovative team?

• Basic paid group insurance for you and your family: medical, dental, life, disability, etc.
• Access to wellness and health accounts to support your lifestyle.
• Flex-Alto account of $500 to encourage a healthier approach and a more sustainable mode of transportation.
• A retirement plan and savings options (RRSP and TFSA).
• Vacations based on experience, available upon hiring.
• An incentive compensation program.
• A work environment that encourages initiative, innovation, and forward-thinking solutions.
• A unique opportunity to shape the future of transportation in Canada.

We work to create high-performance, diversified teams

At Alto, we believe in the power of diverse teams. We aspire to provide an inclusive and equitable work environment where everyone can develop and flourish. Alto offers equal employment opportunities to all and invites qualified individuals, regardless of their identity, origin or situation, to apply.

Please let us know if you need any adjustments during the recruitment process. We will do our utmost to provide you with a fair and pleasant experience, while keeping any adjustments confidential.

Please note that we will communicate only with those candidates whose applications are selected for further consideration.

To find out more about the entire project, visit Alto - Home .