Coordinator, Centre of Excellence - Learning and Development

Sobeys; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

The incumbent will support policy compliance, participate in IT security assessments, and coordinate with cross-Canadian teams to implement tools and processes across Sobeys stores and offices. Strong communication, leadership, and project management skills are essential.

Qualifications

• Bachelor's degree or higher in adult education, instructional design, information architecture, education, or related field.
• Minimum of five years of experience in a similar role.
• Strong written and verbal communication; ability to engage and influence stakeholders.
• Strong interpersonal and personal leadership skills with the ability to build internal and external relationships.
• Excellent organizational, planning, and project management skills.
• Strong attention to detail and accuracy.
• Flexibility and adaptability to embrace change on short notice.
• Knowledge of learning and development trends and analytics; focus on learner impact.

Responsibilities

• Administer learning platforms (Udemy, Axonify); manage users, groups, permissions, and license counts; troubleshoot and create learning pathways.
• Support Backstage onboarding program by evaluating effectiveness; organize Shop Talk sessions; manage stakeholder relationships.
• Oversee language learning program; assess learner needs; monitor metrics and expenditures.
• Contribute to IT security assessments.
• Manage team budget, inbox, onboarding/offboarding needs, and departmental invoices.
• Track expenditures and report against budget; monitor project budgets and provide reporting.
• Manage shared mailbox and respond to inquiries; support onboarding/offboarding for augmented staff.
• Support tuition reimbursement policy compliance and training accreditation activities.

Skills

Communication skills

Stakeholder engagement

Project management

Attention to detail

Education

Undergraduate degree

Tools

Microsoft Office

Excel

Job description

Ready to Make an Impact? Our team is currently looking for a Coordinator, Centre of Excellence - Learning and Development. The successful candidate will be responsible for managing enterprise-wide learning solutions and programs while supporting the team across various projects.

Key Responsibilities

• As the administrator of skills development platforms such as Udemy and Axonify, manage users, groups, permissions, and overall license counts; provide troubleshooting support; create learning pathways to support enterprise and team initiatives; analyze and synthesize platform usage data; collaborate with stakeholders across various functions (e.g., HR, Learning & Development, Communications) to provide support; and contribute to the design, implementation, and evaluation of strategies to sustain and optimize the platforms.
• Provide guidance, support, and oversight for the Backstage onboarding program by evaluating program effectiveness, recommending and implementing optimization strategies, organizing and facilitating Shop Talk sessions, and managing stakeholder relationships to ensure the program's long-term sustainability.
• Provide guidance, support, and oversight for the language learning program by assessing learner needs, recommending appropriate solutions, monitoring and evaluating key metrics, and tracking and assessing annual cumulative expenditures.
• Contribute to IT security assessments.
• Manage the shared inbox, Learning & Skills Development team budget, and onboarding/offboarding technical needs for augmented staff
• Manage departmental invoices.
• Track cumulative expenditures and report against budget.
• Monitor project budgets and provide reporting.
• Manage the Centre of Excellence shared mailbox by responding to inquiries or redirecting messages as appropriate.
• Manage the end-to-end onboarding and offboarding technical needs of augmented staff
• Support the Administration of the Tuition Reimbursement and Professional Development Policy for Québec Employees as well as ensure Compliance with the Act Respecting Workforce Skills Development and Recognition
• Receive, assess, and process requests for tuition reimbursement and external training activities in accordance with the policy.
• Assist the Manager, Centre of Excellence - Learning and Development in ensuring compliance of the Multi-Employer Training Service Accreditation Certificate as well as the Certificate of Quality in Training Initiatives.

What You Have to Offer

• Undergraduate degree or university education, preferably in Adult Education, Instructional Design, Information Architecture, Education, or a related field.
• Minimum of five years of experience in a similar role.
• Strong written and verbal communication skills, with the ability to engage and influence stakeholders.
• Strong interpersonal and personal leadership skills with the ability to build and maintain effective internal and external relationships.
• Excellent organizational, planning, and project management skills.
• Strong attention to detail.
• Flexibility and adaptability, with the ability to embrace and promote change on short notice.
• Knowledge of learning and development trends and innovations, with a strong desire to continuously enhance the learner experience and its impact on business outcomes.
• Strong expertise in learning-related business analysis.
• Proficiency with the Microsoft Office Suite, especially with ExcelBilingual in both French and English (The candidate will be expected to work with peers in other provinces in the development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada).