Bilingual Sr. Training Specialist

MCAP; Toronto; Sur place; CAD 67 000 - 77 000; Plein temps

Avantages offerts par ce poste

Bilingual premium

Résumé du poste

MCAP is seeking a Sr. Training Specialist in Ontario to design, develop, and implement employee training programs that align with business goals. You will lead projects, collaborate with SMEs, and deliver both instructor-led and eLearning modules to multiple business units.

The role requires bilingual French and English, and a strong focus on adult learning principles, evaluation, and continuous improvement within a large mortgage finance company.

Qualifications

• Minimum 3 years of industry experience.
• Minimum 2 years of Learning & Development experience.
• Exceptional interpersonal skills.
• Exceptional communication skills (verbal and written).
• Excellent organizational and time management skills.
• Expert in Outlook, Word, Excel, PowerPoint and SharePoint applications.
• Bilingual French and English is required.

Responsabilités

• Plan, organize, design and deliver employee training solutions aligned to business objectives.
• Consult with stakeholders to identify performance gaps and select appropriate training.
• Develop course outlines and training materials for instructor-led and eLearning formats.
• Coordinate logistics for virtual and in-person training sessions.
• Evaluate training effectiveness through surveys and knowledge assessments.
• Manage training projects and coordinate with SME and Instructional Design teams.

Connaissances

Interpersonal skills

Communication skills

Organizational skills

Time management

Coaching/mentoring

Analytical/problem-solving

Formation

College diploma/University degree

Outils

Outlook

Word

Excel

PowerPoint

SharePoint

Description du poste

This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives

Internal Training Consulting

• Administration of online procedure manual(s)
• Document and update processes and procedures (business' and internal) as required
• Draft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiatives
• Participate in corporate initiatives to build a positive learning culture throughout MCAP
• Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
• Seek and provide peer feedback on training delivery, design, and development

Training Needs Analysis

• Consult with Single Family stakeholders to determine business' performance gaps
• Determine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.
• Identify any operational risk(s) present within the training request
• Determine how employees will be supported on the job

Design

• Consult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)
• Leverage existing training materials where possible to utilize in the development of new materials
• Organize content into programs, courses, topics, and objectives
• Design course outlines for instructor-led training and eLearning training modules
• Leverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)
• Determine most suitable method(s) of delivery to meet the needs of the learner and business unit
• Consult with Instructional Design team to ensure training solution is aligned to design plan
• Design training programs for multiple business units

Development

• Develop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materials
• Seek and provide peer feedback on training material development
• Obtain sign-off from business unit leaders throughout development of the training solution
• Develop training schedule to support learners' knowledge transfer
• Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery
• Maintain training materials (job aids, program guides, procedures, evaluations, e-learning modules) to ensure alignment with business' processes
• Develop training programs for multiple business units

Implement Training Programs

• Schedule logistics of training delivery – participants list, training schedule, facilities/room bookings, resources – to meet business' training needs
• Review materials prior to training to ensure accuracy and effectiveness of delivery
• Organize and set up the learning environment and supporting materials in preparation for the training session
• Facilitate virtual and in-class training to satisfy learning objectives
• Maintain professional disposition, appropriate body language, and confident demeanor to ensure expert delivery
• Establish expectations of learners, and reinforce positive and negative behaviours
• Provide opportunities for engagement and participation, in keeping with adult learning principles
• Check in with learners throughout the session to confirm understanding and to foster learning
• Recognize participants' various learning styles, and adapt training style accordingly
• Document learner observations and provide feedback to participants' leaders
• Deliver training programs to multiple business units

Evaluation of Training

• Distribute reaction surveys (level 1), knowledge assessments (level 2) and monitor on- the-job performance (level 3) to evaluate effectiveness of training
• Summarize and distribute knowledge assessment results to the participants' leader(s)
• Analyze feedback to assess effectiveness and impact of training solution
• Adjust training solution as required to improve upon results

Project Management

• Maintain awareness of business unit goals, objectives, strategies, procedures and technology changes
• Analyze data, identify trends, and minimize obstacles that stand in the way of job performance and success
• Provide subject matter expertise and impact analysis on major projects and business opportunities; anticipate next steps and mitigate potential risks
• Demonstrate expert skills in end-to-end project management and ownership, including proactive updates to manager/stakeholders throughout project
• Build and maintain strong relationships with all internal and external customers
• Review established processes to ensure validity and effectiveness, provide recommendations for efficiencies and implement for improvement where required
• Ensure polished communication, organizational skills and detail orientation

Bilingualism in French and English is required for this position in order to interact with, support, and/or provide services to French-speaking and non-French-speaking colleagues, managers, and other staff members within the company, located inside and/or outside the province of Quebec.

What You Bring To The Team

• Minimum 3 years of industry experience
• Minimum 2 years of Learning & Development experience
• Exceptional interpersonal skills
• Exceptional communication skills (verbal and written)
• Excellent organizational and time management skills
• Expert in Outlook, Word, Excel, PowerPoint and SharePoint applications
• Strong aptitude in managing competing priorities
• Autonomously carries out duties with integrity and takes accountability for decisions and results
• Excellent analytical and problem-solving skills
• Critical thinking and consideration of holistic business impacts
• Strong cross-departmental relationships
• Ability to coach, mentor, and support staff (new employees, cross-trainees, and peers) to close knowledge and/or skill gaps and resolve difficult or unusual issues
• College diploma/University degree, preference in Education/Adult Learning
• Bilingual French and English is required

Position #: req2271

Employment Status: Permanent Full Time

Number Of Openings: 1

Department: Residential

Internal Job Title: Sr. Training Specialist

Salary Range: $67,000 - $77,000

Bilingual Premium: $5,000 (annually)

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!