Coordinator, Centre of Excellence - Learning and Development

Sobeys; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

Sobeys in Montreal is seeking a Coordinator, Centre of Excellence - Learning and Development to oversee enterprise learning platforms, onboarding programs, and language training. You will support stakeholders across HR, L&D, and Communications while ensuring program effectiveness and sustainability.

The role requires five years of relevant experience, strong communication, and a track record in learning analytics. French and English bilingualism is expected for cross-Canada collaboration.

Qualifications

• Minimum of five years of experience in a similar role.
• Strong written and verbal communication with ability to engage stakeholders.
• Ability to build and maintain internal and external relationships.
• Excellent organizational, planning, and project management skills.
• Knowledge of learning and development trends and innovations.

Responsibilities

• Manage enterprise learning solutions and programs (Udemy, Axonify): administer users, groups, permissions, licenses, and data.
• Oversee Backstage onboarding program: evaluate, optimize, organize Shop Talk sessions, nurture relationships.
• Oversee language learning program: assess needs, monitor metrics, track expenditures.
• Contribute to IT security assessments.
• Manage shared inbox, team budget, and onboarding/offboarding for augmented staff.
• Handle departmental invoices, expenditures, and project reporting.
• Support tuition reimbursement and professional development policy compliance for Quebec employees.

Skills

Strong communication

Interpersonal skills

Project management

Organizational skills

Attention to detail

Flexibility

Adaptability

Learning & development

Excel

Bilingual French-English

Education

Undergraduate degree in Adult Education or related field

Tools

Microsoft Office Suite

Excel

Job description

Ready to Make an Impact?

Our team is currently looking for a Coordinator, Centre of Excellence - Learning and Development. The successful candidate will be responsible for managing enterprise-wide learning solutions and programs while supporting the team across various projects.

Here’s Where You’ll Focus:

Manage Enterprise Learning Solutions and Programs

• As the administrator of skills development platforms such as Udemy and Axonify, manage users, groups, permissions, and overall license counts; provide troubleshooting support; create learning pathways to support enterprise and team initiatives; analyze and synthesize platform usage data; collaborate with stakeholders across various functions (e.g., HR, Learning & Development, Communications) to provide support; and contribute to the design, implementation, and evaluation of strategies to sustain and optimize the platforms.
• Provide guidance, support, and oversight for the Backstage onboarding program by evaluating program effectiveness, recommending and implementing optimization strategies, organizing and facilitating Shop Talk sessions, and managing stakeholder relationships to ensure the program's long-term sustainability.
• Provide guidance, support, and oversight for the language learning program by assessing learner needs, recommending appropriate solutions, monitoring and evaluating key metrics, and tracking and assessing annual cumulative expenditures.
• Contribute to IT security assessments.

Manage the shared inbox, Learning & Skills Development team budget, and onboarding/offboarding technical needs for augmented staff

• Manage departmental invoices.
• Track cumulative expenditures and report against budget.
• Monitor project budgets and provide reporting.
• Manage the Centre of Excellence shared mailbox by responding to inquiries or redirecting messages as appropriate.
• Manage the end-to-end onboarding and offboarding technical needs of augmented staff

Support the Administration of the Tuition Reimbursement and Professional Development Policy for Québec Employees as well as ensure Compliance with the Act Respecting Workforce Skills Development and Recognition

• Receive, assess, and process requests for tuition reimbursement and external training activities in accordance with the policy.
• Assist the Manager, Centre of Excellence - Learning and Development in ensuring compliance of the Multi-Employer Training Service Accreditation Certificate as well as the Certificate of Quality in Training Initiatives.

What You Have to Offer:

• Undergraduate degree or university education, preferably in Adult Education, Instructional Design, Information Architecture, Education, or a related field.
• Minimum of five years of experience in a similar role.
• Strong written and verbal communication skills, with the ability to engage and influence stakeholders.
• Strong interpersonal and personal leadership skills with the ability to build and maintain effective internal and external relationships.
• Excellent organizational, planning, and project management skills.
• Strong attention to detail.
• Flexibility and adaptability, with the ability to embrace and promote change on short notice.
• Knowledge of learning and development trends and innovations, with a strong desire to continuously enhance the learner experience and its impact on business outcomes.
• Strong expertise in learning-related business analysis.
• Proficiency with the Microsoft Office Suite, especially with Excel
• Bilingual in both French and English (The candidate will be expected to work with peers in other provinces in the development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada).