Contract Specialist (12 Month Contract)

KPMG Canada; Greater Sudbury; On-site; CAD 54,000 - 81,000; Full time

Job summary

KPMG Canada is seeking a Contract Specialist to manage external resources and improve operational workflows. This role involves collaborating with stakeholders, ensuring documentation accuracy, and enhancing the customer experience. Ideal candidates will have 3-5 years of case management experience and strong communication skills in both English and French.

Qualifications

• 3-5 years’ experience in case management.
• Bilingual in English and French preferred.
• Experience with staffing agencies or contingent workforce is an asset.

Responsibilities

• Manage processes related to external resources throughout their lifecycle.
• Contribute to operational excellence by improving workflows and documentation.
• Educate stakeholders and maintain ongoing communication.

Skills

Communication

Attention to detail

Continuous improvement mindset

Education

Relevant college or university degree

Tools

Vendor management systems

MS Office

ServiceNow

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources, while balancing the commercial needs of the business with mitigating risk to the firm. This is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and stay updated on market intelligence.
2. Acting as trusted advisors to educate, challenge the status quo, and advise the business on creative solutions.
3. Delivering a customer-centric approach by minimizing administration efforts, anticipating needs, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada (virtual work opportunity, with 1-2 days in office per month for meetings).

What You Will Do

Reporting to the Leader of the CLO, the Contract Specialist will manage processes related to external resources throughout their lifecycle across Canada, handling over 1000 resources annually. They will also contribute to operational excellence by improving workflows, technology, and documentation. Responsibilities include:

• Applying technical expertise to support Hiring Managers in engaging external resources.
• Leveraging technology to optimize the CLO experience and processes.
• Ensuring documentation is current and relevant for stakeholders.

Case Management

• Promoting the CLO’s brand through a customer-centric delivery approach.
• Facilitating intake conversations and providing training on request submissions.
• Gathering and assessing information for resource setup and management.
• Conducting due diligence on resources.
• Educating stakeholders and maintaining ongoing communication.
• Documenting information for reporting, analytics, and compliance.
• Identifying complex cases and collaborating with team members.
• Responding to inquiries and providing guidance.

Process Governance

• Contributing to process improvements and managing change activities.
• Maintaining SOPs, forms, templates, and knowledge articles.
• Educating and training teams on new processes.
• Staying informed about relevant workforce legislation and policies.

What You Bring To The Role

• 3-5 years’ experience in case management.
• Experience with staffing agencies, contract labor, or contingent workforce is an asset.
• Strong communication skills in English and French (bilingual preferred).
• Ability to manage multiple stakeholders and priorities.
• Attention to detail and high-quality service delivery.
• Continuous improvement mindset and operational initiative experience.
• Proficiency with technology, including vendor management systems (e.g., Flextrack, Beeline), MS Office, and ServiceNow (asset).
• Relevant college or university degree.

This role requires fluency in English to support collaboration with English-speaking colleagues and stakeholders.

KPMG BC Region Pay Range

The expected salary range is $54,000 to $81,000, potentially with bonuses. Salary is based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values

• Integrity: Doing what is right
• Excellence: Continuous learning and improvement
• Courage: Thinking and acting boldly
• Together: Respecting each other and embracing diversity
• For Better: Doing what matters

KPMG in Canada is committed to diversity, inclusion, and providing accommodations throughout the recruitment process. Candidates can request adjustments at any stage by contacting the Employee Relations Service team.