Continuing Education Coordinator

Norquest College; Edmonton; On-site; CAD 67,351 - 87,454; Full time

Job summary

NorQuest College seeks a Continuing Education Coordinator to oversee delivery and growth of CE programs. You will manage inquiries, instructor onboarding, scheduling, and documentation while coordinating with partners to tailor training opportunities.

Ideal candidates have a diploma in Office Administration, 3+ years in admin roles, and strong data entry, analysis, and client service skills. The role offers flexible work options and engagement with campus collaborators.

Qualifications

• Diploma in Office Administration or equivalent experience.
• Minimum 3 years in administrative or related role.
• Experience in a post-secondary environment is an asset.
• Excellent data entry and analysis with strong attention to detail.
• Strong communication and professionalism with stakeholders.
• Ability to adopt new software and automate processes.

Responsibilities

• Oversee and action operational administration for continuing education delivery.
• Coordinate instructor hire, onboarding, scheduling, and staff access.
• Serve as first contact for clients, students, inquiries; triage/escalate.
• Work with Business Development Officers to secure new clients and tailor training.
• Oversee administrative staff and coordinate training activities, meetings, events, logistics.
• Monitor shared inbox, calls, workflow for IT, facilities, and admin services.
• Assist with procurement, expense reconciliation, travel arrangements, and documentation.
• Edit, format, and produce reports, briefing notes, surveys, invoices, and maintain docs.
• Maintain tracking spreadsheets, databases, and reporting data for CE deliveries and contracts.
• Identify opportunities to improve processes using automation and AI.

Skills

Customer service

Data entry

Analysis

Communication

Problem solving

Education

Diploma in Office Administration

Tools

Microsoft Office

SharePoint

Outlook

MS Teams

Job description

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COMPETITION NUMBER: 1788
CLOSING DATE: AUGUST 23, 2026 @ 11:59PM MDT

GRANTS & ACADEMIC INITIATIVES

Reporting to the Director, Grants & Academic Initiatives, the Continuing Education Coordinator supports the efficient delivery and ongoing growth of Continuing Education programming. The role provides operational and administrative oversight related to student and customer inquiries, planning and reporting, instructor onboarding, scheduling, purchasing, and documentation.

This position contributes to achieving divisional and institutional goals by overseeing and developing custom training contracts. They would work with external partners to identify training needs and then tailor training opportunities to match the needs. They would support both internal and external learners, ensuring high-quality customer service and operational effectiveness.

HOW YOU’LL MAKE A DIFFERENCE

• Oversee and action operational administration for the delivery of Continuing Education programming.
• Coordinate administrative processes including instructor hire, onboarding, scheduling support, and systems or facility access for staff and contractors.
• Serve as the first point of contact for potential clients, student support, and customer inquiries, providing triage and escalation as required.
• Work with Business Development Officers to secure new clients and support the development of custom training opportunities.
• Oversee Continuing Education administrative staff and support the coordination of training activities, meetings, events, and operational logistics.
• Monitor and manage shared inbox inquiries, incoming calls, workflow, and operational requests related to IT, facilities, and administrative services.
• Support procurement activities, expense reconciliation, travel arrangements, accommodations, and other administrative functions.
• Edit, format, and produce reports, briefing notes, meeting documentation, surveys, invoices, and other operational documents while maintaining document management practices.
• Maintain tracking spreadsheets, databases, website content, and reporting data related to Continuing Education deliveries, partnerships, and contracts.
• Identify opportunities to improve processes and enhance operational efficiency through automation, AI, and continuous improvement initiatives that support service delivery and customer experience.

WHAT YOU BRING

• Diploma in Office Administration or an equivalent combination of education and experience.
• Minimum 3 years of experience in an administrative or related role.
• Experience in a post-secondary environment is considered an asset.
• Excellent data entry and analysis skills with strong attention to detail.
• Strong analytical and problem-solving skills, with the ability to work with minimal supervision in a high-volume, fast-paced environment.
• Exceptional customer service, communication, and professionalism when working with internal and external stakeholders.
• Strong technical skills, including the ability to adopt new software, incorporate AI, automate administrative processes, and utilize Microsoft Office applications including SharePoint, Outlook, and MS Teams.

WHAT MAKES YOU A DIFFERENCE MAKER?

AS A DIFFERENCE MAKER YOU BRING EXPERIENCE IN

• Identifying external client opportunities and working collaboratively to support Continuing Education growth and revenue generation.
• Executing project deliverables including staff hire, scheduling, course delivery, outcome tracking, and reporting.
• Improving and automating systems, making recommendations to enhance processes, workflows, and operational effectiveness.
• Prioritizing competing operational requests, administrative tasks, multiple timelines, and complex stakeholder needs.
• Providing coordination, guidance, and operational leadership to Continuing Education administrative staff and supporting staff and contractor onboarding.
• Building productive relationships with internal departments, external clients, students, stakeholders, and Business Development teams to support program delivery and customer service excellence.
• Working independently to manage ongoing responsibilities, anticipate needs, identify inefficiencies, and implement solutions.
• Exercising judgment and professionalism when handling sensitive issues, maintaining confidentiality, and escalating concerns as required.

SALARY: AUPE Band Level 8 | Advisor II | $67,351 - $87,454 annually reflective upon what you bring AKA your education and experience. This is a full time, permanent position with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check outthis link. We are proud to be recognized as one of Canada's Most Admired Corporate Cultures.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended theyobtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to [e-mail] .

PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.