Program Administrator, Health Care Aide Workplace

NorQuest College; Edmonton; On-site; CAD 59,000 - 77,000; Full time

Job summary

NorQuest College is seeking an Academic Program Administrator in Academic Operations to support recruitment, student success, and pathways for Health Care Aide and related programs. This term role involves coordinating enrolment, transfer credit pathways, and program operations with students, faculty, and external partners.

The ideal candidate will have a Bachelor’s degree and 3+ years of student-support experience in a post-secondary setting, plus strong communication, problem-solving, and

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• 3+ years of related student support experience in a post-secondary environment.
• Proficiency with program architecture, curriculum, and transfer-credit pathways.

Responsibilities

• Triage student issues and provide guidance and referrals as needed.
• Lead tracking of students from enrolment through provincial exam completion and graduation.
• Coordinate enrolment requirements, course scheduling, and student supports with the Registrar and service areas.
• Create, run, and analyze reports to monitor student progression and identify opportunities to support success.
• Lead changes to student enrolment pathways in collaboration with internal stakeholders.
• Maintain relationships with employers, transfer credit partners, and external stakeholders.
• Advise students on academic goals, transfer pathways, and available supports.
• Lead projects related to learner pathways, transfer credits, recruitment activities, and process improvements.

Skills

Student support

Communication

Relationship-building

Problem-solving

Equity & Inclusion

Education

Bachelor's degree

Tools

PeopleSoft

Microsoft Office

Job description

COMPETITION NUMBER: 1811

CLOSING DATE: AUGUST 23, 2026 @ 11:59PM MDT

ACADEMIC OPERATIONS

Reporting to the Program Coordinator, the Academic Program Administrator serves as a key program contact for recruitment, student support, academic pathways, and program operations. This role works closely with students, faculty, internal service areas, and external stakeholders to support student success, monitor academic progression, and facilitate enrolment, transfer credit pathways, and program completion. The position requires advanced knowledge of program architecture, regulatory standards, admission processes, and college systems, along with strong communication, relationship-building, and problem-solving skills. This is a term role with an end date of March 31, 2027.

How You’ll Make a Difference

• Triage student issues and provide support, guidance, and referrals before matters are escalated to program leadership.
• Lead tracking of students throughout their program, from enrolment through provincial exam completion and graduation.
• Liaise with the Office of the Registrar and other college service areas to coordinate enrolment requirements, course scheduling, and student supports.
• Create, run, and analyze reports to monitor student progression and proactively identify opportunities to support student success.
• Lead changes to student enrolment pathways and work collaboratively with internal stakeholders to support program operations.
• Maintain relationships with workplace employers, transfer credit partners, and external stakeholders to support student pathways and program success.
• Work collaboratively with academic advisors, faculty, and support teams to advise students on academic goals, transfer pathways, and available supports.
• Lead and support projects related to learner pathways, transfer credit agreements, recruitment activities, student orientation, and process improvement initiatives.
• Communicate program information, policy updates, and process changes to students, faculty, staff, and external partners.
• Act as an ambassador for the College and support recruitment activities, employer engagement, and student success initiatives for the Health Care Aide Workplace program.

What You Bring

• Completion of a Bachelor’s (Undergraduate) Degree from an accredited post-secondary institution or a combination of relevant education and experience.
• 3 or more years of related student support experience in a post-secondary environment.
• Proficiency in program architecture, curriculum, course sequencing, pathways, and Health Care Aide regulatory standards and policies.
• Advanced knowledge of computer systems, including PeopleSoft and Microsoft Office.
• Proven experience in process improvement, critical thinking, and problem-solving.
• Exceptional customer service, communication, and interpersonal skills, with the ability to build strong collaborative relationships with internal and external stakeholders.
• Demonstrated understanding of equity, diversity, inclusion, and anti-racism, including the needs of Indigenous, international, and immigrant learners.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a Difference Maker, You Bring Experience In

• Making informed decisions related to student success, academic progression, and student pathways while working independently and exercising sound judgment.
• Investigating issues, identifying root causes, and providing recommendations on operational and academic matters.
• Leading projects, recruitment activities, and process improvement initiatives that support program and student success.
• Advising students, proactively communicating with stakeholders, and taking initiative to resolve complex issues and concerns.
• Building effective relationships with program leadership, instructors, college service areas, workplace employers, government organizations, and external partners.
• Representing the department on committees and collaborating across the College to support student pathways, recruitment, retention, and enrolment.
• Managing a wide range of specialized activities independently while balancing competing priorities and deadlines.
• Exercising initiative and leadership within operational and business plans while contributing to continuous improvement and positive student outcomes.

SALARY

AUPE Band Level 7 | Advisor I | $2,271 - $2,950 bi-weekly reflective upon what you bring AKA your education and experience. This is a full time, term position (ending March 31, 2027) with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check out this link. We are proud to be recognized as one of Canada’s Most Admired Corporate Cultures.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information

Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For Applicants Who Have Completed Post-secondary Studies From Outside Of Canada, It Is Recommended They Obtain An Assessment Of Their Credentials From a Recognized Canadian Credential Evaluator, Such As

• International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
• World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion:

We’re on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people’s self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility

At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to [e-mail].

PSST

Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.