Content Specialist (12 months FTC)

Dept; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading agency is seeking a Content Specialist to oversee creative campaigns and ensure timely launches. The role involves coordinating between teams and clients, managing content, and ensuring quality assurance. Strong communication and project management skills are essential. This position offers a flexible, hybrid working environment with opportunities for learning and development.

Benefits

Flexible working policy

Mental health support

Office refreshments

Social and cultural events

Learning and development opportunities

Qualifications

• Proven experience working proactively and autonomously.
• Strong planning and organisational abilities.

Responsibilities

• Coordinate project activities and manage operational setup.
• Liaise with clients and communicate campaign updates.

Skills

Communication

Data Analysis

Project Management

Problem Solving

Attention to Detail

Tools

Content Management Systems

Reporting Tools

Project Management Software

Job description

This is a 12-month fixed-term employee contract initially, with a likelihood of extension.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

We are looking for a Content Specialist with a sharp, creative eye and keen attention to detail. You will be responsible for overseeing the creative refresh and launch of campaigns by providing end-to-end operational support. This role involves liaising between DEPT teams and clients to coordinate final assets for trafficking. You will set up, test, check, and schedule creative assets for marketing placements on landing pages, emails, and push notifications. Additionally, you will support audience and campaign management, quality control, and assurance to ensure on-time, error-free campaign launches, reporting any issues. Working closely with eBay Canada’s Marketing teams, you will also develop landing page wireframes to manage launches and ongoing refreshes of various landing pages.

DAY-TO-DAY:

1. Coordinate project activities, including scheduling meetings, tracking deadlines, and setting up campaigns for launch.
2. Manage operational setup and testing for multiple campaigns, prioritising workload to launch campaigns and assets on schedule.
3. Manage and deploy the content we create in client-specific tools. Advise clients on the best ways of setting up content to achieve their goals.
4. Support quality assurance by reviewing project deliverables to ensure they meet client expectations and adhere to DEPT design standards.
5. Liaise with clients, clarify questions, manage expectations, and proactively communicate status, updates, or agency recommendations.
6. Clearly and effectively communicate campaign updates or requirements to stakeholders.
7. Assist in building and maintaining strong client relationships by demonstrating professionalism, responsiveness, and a commitment to delivering high-quality design solutions.
8. Ensure high standards are maintained and add value wherever possible.
9. Ensure projects are delivered and launched on time, providing reports on any issues that may arise.

SKILLS & PREVIOUS EXPERIENCE:

• Strong communication skills with excellent presentation, report writing, and data analysis capabilities.
• Proven experience working proactively, autonomously, or without extensive direction.
• Experience with content management systems, reporting tools, and project management software.
• Ability to work under pressure, adapt to changes, and manage multiple client projects simultaneously.
• Ability to meet deadlines efficiently, managing schedules and priorities effectively.
• Highly organised with meticulous attention to detail and strong task management skills.
• Motivated to learn, grow, and improve continuously.
• Personable, approachable, collaborative, with a problem-solving mindset.
• Moderate understanding of digital creative production and operational processes.
• Excellent oral and written communication skills.
• Strong planning and organisational abilities.

WE OFFER

• A flexible, hybrid working policy
• Mental health support and company sick pay scheme
• Office refreshments all week
• Social and cultural events to connect with colleagues
• Inspirational talks with guest speakers
• Learning and development opportunities
• Buddy programme for new employees
• Certified B Corp since 2021 and awards such as ‘Agency of the Year’ at The Lovies and The Webby Awards
• Opportunity to work with diverse clients across industries
• Support for skill development through training and certifications
• Global DEPT Cares Month supporting local charities

WHO ARE WE?

We are pioneers, always looking forward and creating tomorrow’s solutions today. Born digital, we are a new agency model with deep tech and marketing expertise. We hire curious, self-driven, talented people who innovate constantly.

Our culture balances size and intimacy: with 30+ countries, we provide global tools, opportunities, and benefits, while investing in individual growth, autonomy, and team collaboration worldwide.

DEPT is committed to sustainability and social responsibility, being Climate Neutral and B Corporation certified since 2021.

DIVERSITY, EQUITY & INCLUSION

We strive to create an inclusive workplace where everyone has equal opportunities. We seek to recruit, develop, and retain talented individuals from diverse backgrounds and perspectives.

If you’re unsure about meeting all qualifications, apply anyway! We believe in giving everyone a fair chance to succeed.

Feel free to contact us to discuss any reasonable adjustments for your application or employment. Learn more about our diversity efforts here.

Apply for this job

* indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Are you okay with a 12-month full-time contract? *

Do you have the legal right to work in Canada without visa sponsorship? *

Selection options...

Please confirm that you have read and hereby agree and accept the terms of our Privacy Statement.