Content Specialist (12 months FTC)

Dept Holding B.V.; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A dynamic digital agency is seeking a Content Specialist to oversee the creative refresh and launch of campaigns. You will coordinate between teams and clients, ensuring high-quality, timely campaign launches while managing multiple projects. Join a supportive environment that values innovation and growth.

Benefits

Flexible, hybrid working policy

Mental health support and sick pay scheme

Office refreshments throughout the week

Social and cultural events for team connection

Continuous learning and development opportunities

Qualifications

• Strong communication skills and experience with content management systems.
• Ability to manage multiple client projects simultaneously.

Responsibilities

• Coordinate project activities and manage operational setup for campaigns.
• Build and maintain strong client relationships through professionalism.

Skills

Communication

Organisational Skills

Problem Solving

Data Analysis

Tools

Content Management Systems

Project Management Software

Reporting Tools

Job description

This is a 12-month fixed-term employee contract initially, with a likelihood of extension.

This role is part of our Personalised Content team, where we create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions, shape new behaviours, and shift market share for clients including eBay, Walmart, and more.

Job Purpose

We are looking for a Content Specialist with a sharp, creative eye and keen attention to detail. You will oversee the creative refresh and launch of campaigns by providing end-to-end operational support. This involves liaising between DEPT teams and clients to coordinate final assets for trafficking, setting up, testing, checking, and scheduling creative assets for marketing placements on landing pages, emails, and push notifications. You will also support audience and campaign management, quality control, and assurance to ensure on-time, error-free campaign launches, reporting issues as needed. Working closely with eBay Canada’s Marketing teams, you will develop landing page wireframes to manage launches and ongoing refreshes of various landing pages.

Day-to-Day Responsibilities

1. Coordinate project activities, including scheduling meetings, tracking deadlines, and setting up campaigns for launch.
2. Manage operational setup and testing for multiple campaigns, prioritising workload to meet launch schedules.
3. Manage and deploy content in client-specific tools and advise clients on optimal content setup to achieve their goals.
4. Support quality assurance by reviewing project deliverables to ensure they meet client expectations and DEPT standards.
5. Liaise with clients, clarify questions, manage expectations, and communicate updates or recommendations proactively.
6. Communicate campaign updates or requirements clearly to stakeholders.
7. Build and maintain strong client relationships through professionalism, responsiveness, and high-quality design solutions.
8. Ensure high standards are maintained and add value wherever possible.
9. Ensure projects are delivered and launched on time, reporting any issues promptly.

Skills & Previous Experience

• Strong communication skills, including presentation, report writing, and data analysis.
• Proactive, autonomous work experience without extensive supervision.
• Experience with content management systems, reporting tools, and project management software.
• Ability to work under pressure, adapt to changes, and manage multiple client projects simultaneously.
• Excellent organisational skills with meticulous attention to detail and task prioritisation.
• Motivated to learn, grow, and improve.
• Personable, approachable, collaborative, with a problem-solving mindset.
• Moderate understanding of digital creative production and operational processes.
• Excellent oral and written communication skills.
• Strong planning and organisational abilities.

What We Offer

• A flexible, hybrid working policy
• Mental health support and sick pay scheme
• Office refreshments throughout the week
• Social and cultural events for team connection
• Inspirational talks with guest speakers
• Continuous learning and development opportunities
• Buddy programme for onboarding support
• DEPT’s commitments as a B Corp and awards recognition
• Opportunity to work with diverse, global clients
• Support for skill development and certifications
• Global DEPT Cares Month for volunteering and charity work

About Us

We are digital pioneers, always looking forward and creating tomorrow’s solutions. As a tech and marketing-savvy agency, we hire curious, self-driven, talented people who innovate. Our culture combines a global presence with a caring, supportive environment, investing in your growth and autonomy. Certified as a B Corporation and Climate Neutral since 2021, we strive to make a positive impact.

Diversity, Equity & Inclusion

We are committed to creating an inclusive workplace that values diversity and offers equal opportunities. We encourage applications from all backgrounds and are happy to discuss any adjustments needed during recruitment and employment. Learn more about our efforts in diversity, equity, and inclusion here.

Join Our Digital Future

Though spread worldwide, we work together as one team—collaborating, inspiring, and innovating to shape the future.