Content Specialist (12 months FTC)

Dept; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Content Specialist to oversee creative campaigns. The role involves coordinating with teams and clients, managing project timelines, and ensuring high-quality deliverables. Ideal candidates will have strong communication skills and experience with content management systems. The position offers a flexible hybrid working policy and opportunities for professional development.

Benefits

Flexible working policy

Mental health support

Office refreshments

Social events

Learning and development opportunities

Qualifications

• Experience with content management systems and project management software.
• Strong communication skills and ability to manage multiple projects.

Responsibilities

• Coordinate project activities and manage operational setup for campaigns.
• Liaise with clients and communicate updates effectively.

Skills

Communication

Organizational Skills

Problem Solving

Data Analysis

Tools

Content Management Systems

Project Management Software

Reporting Tools

Job description

This is a 12-month fixed-term employee contract initially, with a likelihood of extension.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

We are looking for a Content Specialist with a sharp, creative eye and keen attention to detail. You will oversee the creative refresh and launch of campaigns by providing end-to-end operational support. This involves liaising between DEPT teams and clients to coordinate final assets for trafficking. Responsibilities include setting up, testing, checking, and scheduling creative assets for marketing placements on landing pages, emails, and push notifications. You will also support audience and campaign management, quality control, and assurance to ensure on-time, error-free campaign launches, reporting any issues. Working closely with eBay Canada’s Marketing teams, you will develop landing page wireframes to manage launches and ongoing refreshes of various landing pages.

DAY-TO-DAY:

1. Coordinate project activities, including scheduling meetings, tracking deadlines, and setting up campaigns for launch.
2. Manage operational setup and testing for multiple campaigns, prioritising workload to meet launch schedules.
3. Deploy content created in client-specific tools and advise clients on optimal setup to achieve their goals.
4. Support quality assurance by reviewing deliverables to ensure they meet client expectations and DEPT standards.
5. Liaise with clients, clarify questions, manage expectations, and communicate status, updates, or recommendations proactively.
6. Communicate campaign updates or requirements effectively to stakeholders.
7. Build and maintain strong client relationships through professionalism, responsiveness, and high-quality solutions.
8. Maintain high standards and add value wherever possible.
9. Ensure projects are delivered and launched on time, reporting any issues promptly.

SKILLS & PREVIOUS EXPERIENCE:

• Strong communication skills, including presentation, report writing, and data analysis.
• Proactive, autonomous work style with minimal supervision.
• Experience with content management systems, reporting tools, and project management software.
• Ability to work under pressure, adapt to changes, and manage multiple client projects simultaneously.
• Excellent organisational skills with meticulous attention to detail and task prioritisation.
• Motivated to learn, grow, and improve continuously.
• Personable, approachable, collaborative, and a problem-solving team player.
• Moderate understanding of digital creative production and operational processes.
• Excellent oral and written communication skills.
• Strong planning and organisational abilities.

WE OFFER:

• A flexible, hybrid working policy.
• Mental health support and company sick pay scheme.
• Office refreshments available all week.
• Social and cultural events, providing opportunities to connect with colleagues.
• Inspirational talks with guest speakers and events.
• Learning and development opportunities, including training and certifications.
• Buddy programme to support your onboarding.
• Work with diverse, global clients and be part of a certified B Corp committed to positive impact.

WHO ARE WE?

We are pioneers, always looking forward and creating tomorrow’s solutions today. Born digital, we are a new agency model with deep tech and marketing expertise. We hire curious, self-driven, talented people who innovate continuously.

Our culture balances being big enough to provide excellent tools and opportunities with caring for individual growth, autonomy, and local-global integration. We are committed to making a positive impact, being Climate Neutral and B Corporation certified since 2021.

DIVERSITY, EQUITY & INCLUSION

We promote an inclusive workplace where everyone has equal opportunities. We actively recruit, develop, and retain diverse talents. If you’re unsure about meeting all qualifications, apply anyway—we believe in giving everyone a fair chance. We encourage discussions about any adjustments needed during recruitment and employment. Learn more about our DEI efforts here.

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