Content Specialist (12 months FTC)

Dept Agency; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading agency in Toronto seeks a Content Specialist to oversee creative campaign launches and manage client communications. The role involves coordinating projects, ensuring quality control, and supporting marketing efforts for major clients. Join a dynamic team focused on innovation and personal growth.

Benefits

Flexible hybrid working policy

Mental health support

15 days paid holiday

Office refreshments

Social and cultural events

Learning and development opportunities

Buddy programme for onboarding support

Qualifications

• Strong communication skills and ability to work autonomously.
• Experience with content management systems and project management software.
• Highly organized with attention to detail.

Responsibilities

• Coordinate project activities and manage operational setup for campaigns.
• Liaise with clients and communicate updates proactively.
• Ensure projects are delivered on time and meet quality standards.

Skills

Communication

Data Analysis

Project Management

Problem Solving

Organizational Skills

Tools

Content Management Systems

Reporting Tools

Project Management Software

Job description

This is a 12-month fixed-term employee contract initially, with a likelihood of extension.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

We are looking for a Content Specialist with a sharp, creative eye and keen attention to detail. You will oversee the creative refresh and launch of campaigns by providing end-to-end operational support. This role involves liaising between DEPT teams and clients to coordinate final assets for trafficking. You will set up, test, check, and schedule creative assets for marketing placements on landing pages, emails, and push notifications. Additionally, you will support audience and campaign management, quality control, and assurance to ensure on-time, error-free campaign launches, and report on any issues. Working closely with eBay Canada’s Marketing teams, you will develop landing page wireframes to manage launches and ongoing refreshes of various landing pages.

DAY-TO-DAY:

1. Coordinate project activities, including scheduling meetings, tracking deadlines, and setting up campaigns for launch.
2. Manage operational setup and testing for multiple campaigns, prioritising workload to launch campaigns and assets on schedule.
3. Manage and deploy content in client-specific tools and advise clients on optimal content setup to achieve their goals.
4. Support quality assurance by reviewing project deliverables to meet client expectations and DEPT design standards.
5. Liaise with clients, clarify questions, manage expectations, and communicate status, updates, or recommendations proactively.
6. Communicate campaign updates or requirements clearly to stakeholders.
7. Build and maintain strong client relationships through professionalism, responsiveness, and high-quality design solutions.
8. Maintain high standards and add value wherever possible.
9. Ensure projects are delivered and launched on time, reporting any issues.

SKILLS & PREVIOUS EXPERIENCE:

• Strong communication skills, including presentation, report writing, and data analysis capabilities.
• Experience working proactively and autonomously without extensive guidance.
• Experience with content management systems, reporting tools, and project management software.
• Ability to work under pressure, adapt to changes, and manage multiple client projects simultaneously.
• Efficient at working within short timeframes and managing schedules and priorities.
• Highly organised, with meticulous attention to detail and task prioritisation skills.
• Motivated to learn, grow, and improve.
• Personable, approachable, collaborative, with a problem-solving mindset.
• Moderate understanding of digital creative production and operational processes.
• Excellent oral and written communication skills.
• Strong planning and organisational abilities.

WE OFFER

• A flexible, hybrid working policy.
• Mental health support and company sick pay scheme.
• 15 days paid holiday plus public holidays.
• Office refreshments all week.
• Social and cultural events for team connection.
• Inspirational talks with guest speakers and events.
• Learning and development opportunities.
• Buddy programme for onboarding support.
• A reputation for doing good; DEPT is a Certified B Corp since 2021 and has won awards.
• Work with diverse clients across industries.
• Opportunities for personal and professional growth.
• Global DEPT Cares Month to support charities.

WHO ARE WE?

We are pioneers, always looking forward and innovating. Born digital, we are a new model agency with deep tech and marketing skills. We hire curious, self-driven, talented people who never stop creating.

Our culture balances global reach with personal care, investing in your growth and providing autonomy to solve client problems worldwide.

DEPT is committed to positive impact; certified Climate Neutral and B Corporation since 2021.

DIVERSITY, EQUITY & INCLUSION

We foster an inclusive workplace, recruiting and nurturing diverse talent. We encourage applications from underrepresented groups and support reasonable adjustments during recruitment and employment. Learn more about our efforts here.