Customer Service Representative

Motion-; Kitchener; On-site; CAD 36,800 - 48,100; Full time

Benefits offered by this job

Salary range disclosed

Comprehensive benefits

Vacation & personal days

RRSP/DPSP match

Maternity/Parental leave top-up

Employee Assistance Program

Employee Discount Program

Tenure recognition

Referral Bonus

Professional Development

Pooled bonus plan

Fitness membership discount

Inclusive work environment

Job summary

Motion is seeking a Customer Service Representative to join our Ontario team. You will greet clients on-site, manage calls and emails, and coordinate with service technicians and sales consultants to ensure accurate order administration.

You will process payments and support daily operations with empathy and professionalism. You have customer-facing experience in a fast-paced environment, strong Microsoft Office skills, and a desire to help people access mobility solutions.

Qualifications

• Customer-facing experience in a fast-paced environment.
• Ability to manage multiple tasks and timelines.
• Proficient with Microsoft Office and basic databases.
• Interest in healthcare and mobility devices.
• Clean criminal background check and bondable.

Responsibilities

• Enhancing the customer experience by welcoming clients on-site and handling calls and emails.
• Collaborate with Service Technicians and Sales Consultants to oversee order administration.
• Process payments, deposits, billing and payments as needed.
• Coordinate timing, information, and expectations with all parties; follow up on paperwork.

Skills

Customer service

Multi-tasking

Microsoft Office

Communication skills

Empathy & compassion

Tools

Microsoft Office Suite

Job description

Consider joining us as a Customer Service Representative if:

You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines- and doesn’t get overwhelmed doing so. You have a couple of years of customer-facing experience, and you want an opportunity to channel your passion for outstanding service into a role where you can make a tangible impact on our community.

About Motion

Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role

We are adding a compassionate, problem-solving, and responsive Customer Service Representative to our team in Ontario. This posting is for an existing vacancy. You will deliver an outstanding customer experience every time to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team. You will prioritize comfort and attention, ensuring clients feel welcome and taken care of. You will drive behind-the-scenes efficiency and processes and collaborate with colleagues in our store and warehouse.

What’s in it for you

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking

At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days

• Enhancing the customer experience. You will welcome, engage with, and meet the needs of our clients and visitors on-site. You will manage and prioritize telephone and email communications in a friendly and helpful manner.
• Collaborate with teams. You will work closely with busy Service Technicians and Sales Consultants to oversee the client order administration. Process payment, manage bank deposits, billing & payments as needed.
• Coordinate. You will manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved. You will follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record is complete and accurate.

What you bring

• Experience. You have worked in a fast-paced office environment or a customer-facing role. You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members. You are proficient in Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly. You have an interest in gaining exposure to the healthcare and personal mobility device industry.
• Interpersonal skills.You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs. You have professional and flexible communication skills and are comfortable responding to urgent inquiries on the phone, by email or in person - sometimes all at once. You can navigate any situation in a friendly, empathetic and compassionate manner.
• Additional must-have requirements. You have a clean criminal background check and are bondable.

What we offer

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $36,800 - $48,100 annually. The precise remuneration can differ depending on skills, experience and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. We believe that humans are an important and vital part of the recruitment process; we do not use AI in any part of our recruitment process. While we can’t guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: [e-mail]