Consultant Services Manager

Experis; Ottawa; On-site; CAD 45,000 - 75,000; Full time

Job summary

Experis is seeking a Consultant Services Manager in Ottawa, Ontario, to serve as the primary liaison between Experis Professionals and Experis. The role aims to build and maintain a positive, trusted relationship that optimizes job satisfaction and appreciation for working with Experis.

The successful candidate will onboard and offboard professionals and partner with Client Account Directors and Engagement Managers to deliver client-provided performance management, ensuring timely responses and

Qualifications

• Demonstrated commitment to outstanding customer service.
• Excellent written and verbal communication.
• Strong time management and organizational skills.
• Ability to identify problems, escalation and resolution.
• Capacity to work independently within a team.
• Adaptability to conflicting deadlines/priorities.

Responsibilities

• Onboarding & off boarding of Professionals.
• Partner with Client Account Director and Engagement Managers to deliver client provided performance management.

Skills

Customer Service

Communication

Time Management

Problem Solving

Interpersonal Skills

Job description

Do you have a passion to help others? Are you someone who enjoys solving problems and gets satisfaction from helping others reach their own success? If so, the Consultant Services Manager with Experis is the job for you.

The role of the Consultant Services Manager (CSM) is to be the primary liaison between Experis Professionals and Experis. The goal is to create and maintain a positive, trusted working relationship that maximizes the Professional’s job satisfaction and appreciation for working with Experis. The CSM accomplishes this goal by being highly customer service oriented. They engage in regular formal and informal contact with the Professional, provide timely responses to questions or issues, and communicate status until resolutions are achieved.

• Onboarding & off boarding of Professionals
• Partner with Client Account Director and Engagement Managers to deliver client provided performance management

Experis is the global leader in IT professional resourcing, permanent recruitment, project solutions and managed services. As the need for IT skills accelerates, Experis helps organizations transform their digital infrastructure, enterprise applications, cloud and cyber security. Through Experis Academy, we deliver the powerful combination of in-demand technical skills together with the soft skills that are critical for business success. Experis is part of the ManpowerGroup family of brands, which also includes Manpower and Talent Solutions.

To learn more, visit www.experis.com.

The successful candidate must have:

• Ability to handle sensitive and confidential material with a high level of professionalism and integrity.
• Excellent time management skills and attention to detail.
• Excellent customer service skills to create, maintain, and enhance relationships.
• Ability to communicate in a clear, concise and fluent manner both verbally and in writing.
• Ability to work independently with a team environment across all levels of employees.
• Ability to adapt to conflicting deadlines/priorities.
• Ability to identify problems, elevate issues and implement or recommend resolutions.
• Ability to meet or exceed performance expectations and operational goals.
• Demonstrated ability to effectively service internal and external customers. Must have record of strong customer service.
• Work independently, have high energy and personal ownership, manage time effectively, be organized, creative, and work in cooperation with others to achieve objectives.

The base salary range for this position is between $45,000 CAD and $75,000 CAD is dependent upon knowledge, skill, and ability.

Talent Acquisitions uses AI‑supported platforms to streamline recruitment processes and improve operational accuracy

ManpowerGroup is proud to be an equal opportunity workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive equal consideration for employment without regard to race, religion, Indigenous status, age, gender, gender identity or expression, sexual orientation, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

ManpowerGroup provides a working environment and culture that is free from barriers and seeks to correct conditions of disadvantage in employment for all, including the request for reasonable accommodation. Should you require reasonable accommodation during the interview process please contact [e-mail] for assistance.