Senior Resource Specialist

Capco; Toronto; On-site; CAD 89,000 - 121,000; Full time

Benefits offered by this job

Health insurance

RRSP matching

Virtual health care

EFAP

Wellness reimbursement

Job summary

Capco in Toronto is seeking a Senior Resource Specialist to drive data-driven staffing across Canada, balancing supply and demand with consulting leadership and account teams. You will optimize utilization, deploy the right people to opportunities, and collaborate with HR and Finance to support consultants.

The role emphasizes governance, forecasting, and leadership of the Resource team, with a focus on mitigating bench and ensuring delivery continuity while partnering with Recruitment and

Qualifications

• 5+ years in resource management, workforce planning, or consulting operations.
• Experience making staffing decisions impacting utilization, delivery, and revenue.
• Proven people leadership and ability to coach and elevate team performance.

Responsibilities

• Own deployment strategy and staffing decisions across competing priorities, balancing utilization, revenue, delivery needs and consultant experience.
• Drive optimal workforce outcomes by minimizing bench, reducing revenue leakage, and ensuring continuity of delivery.
• Lead resourcing governance and execution, ensuring consistency, data integrity, and adherence to staffing principles.
• Translate workforce insights into action by leveraging forecasts and demand signals to guide staffing direction.
• Act as a senior escalation point, resolving complex staffing conflicts and enabling trade-off decisions.
• Partner with senior stakeholders to align talent deployment with business priorities.
• Provide clear visibility into capacity and risk, including bench trends and pipeline demand.
• Align hiring strategy with demand, partnering with Recruitment and Operations.
• Continuously improve resourcing operations and drive scalable solutions.
• Lead and develop Resource team, setting direction and elevating performance.

Skills

Resource management

Workforce planning

Staffing decisions

People leadership

Stakeholder management

Data analysis

Forecasting

Ambiguity handling

Tools

Power BI

Tableau

Job description

Drive smarter staffing decisions that empower people and enable business performance.

The Role

As a Senior Resource Specialist, you will play a key role in delivering effective, transparent, and data-driven resourcing across the Canada business. Sitting at the intersection of people, projects, and commercial priorities, you will support staffing decisions, optimize utilization, and help ensure the right people are deployed to the right opportunities.

You will work closely with consulting leadership, account teams, Recruitment, Finance, and HR partners to balance supply and demand, while supporting a positive and engaging experience for our consultants.

What You’ll Do

• Own deployment strategy and staffing decisions across competing priorities, balancing utilization, revenue, delivery needs, and consultant experience.
• Drive optimal workforce outcomes by minimizing bench, reducing revenue leakage, and ensuring continuity of delivery.
• Lead resourcing governance and execution, ensuring consistency, data integrity, and adherence to staffing principles.
• Translate workforce insights into action by leveraging forecasts, utilization trends, and demand signals to guide staffing direction.
• Act as a senior escalation point, resolving complex staffing conflicts and enabling effective trade-off decisions.
• Partner with senior stakeholders(Partners, Account Leads, Delivery Leadership) to align talent deployment with business priorities.
• Provide clear visibility into capacity and risk, including bench trends, roll-offs, pipeline demand, and skill gaps.
• Align hiring strategy with demand, partnering with Recruitment and Operations to ensure targeted, data-driven hiring decisions.
• Continuously improve resourcing operations, identifying bottlenecks, strengthening processes, and driving scalable solutions.
• Lead and develop Resource team, setting direction, elevating performance, and building team capability.

What We’re Looking For

• 5+ years in resource management, workforce planning, or consulting operations in a fast-paced, matrixed environment.
• Proven experience making staffing or workforce decisions that impact utilization, delivery, and revenue.
• Demonstrated people leadership, with the ability to coach, prioritize, and elevate team performance.
• Strongcommercial acumen and understanding of supply-demand dynamics, forecasting, and utilization management.
• Advanced analytical skills with the ability to translate data into clear actions and business decisions.
• Excellent stakeholder management and influencing skills, including with senior leadership.
• High ownership mindset with the ability to operate independently, manage ambiguity, and drive outcomes.

Bonus Points For

• Experience in consulting, professional services, or a matrixed organization
• Familiarity with resourcing tools, workforce planning systems, or reporting platforms (e.g., Power BI, Tableau)
• Exposure to utilization tracking, forecasting, or capacity planning
• Experience supporting or mentoring junior team members
• Continuous improvement mindset with an interest in enhancing processes and data quality

Why Join Capco

• Work in a collaborative, people-first environment that values transparency and partnership
• Play a central role in shaping staffing decisions and supporting career development
• Access continuous learning, training, and development opportunities
• Contribute to a fast-paced, dynamic business where your impact is visible
• Be part of a team focused on improving how we support our people and deliver for clients

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with employer contribution matching options
• Virtual Health Care – Company-paid program available to employees and their dependents
• Employee & Family Assistance Program (EFAP) – Confidential support services for employees and their families
• Wellness Support – Fitness reimbursement to promote overall wellbeing

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

Use of Artificial Intelligence in Talent Acquisition

At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

Why This Role Is Open

We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.

Pay Transparency

The salary range for this position is listed below. Additionally, this position may also be eligible to receive an annual discretionary/variable bonus payment.

Capco is committed to providing fair and equitable compensation to our people. Our compensation policies and salary ranges are designed to allow our people to progress through the salary range as they demonstrate strong performance and develop in their role over time. The base pay offered to selected candidates will be within the salary range and the placement will vary based upon a variety of factors, including, but not limited to job-related knowledge, skills, experience and internal equity.

$89,000 - $121,000 CAD