Connections Case Manager

Threshold Housing; Victoria; On-site; CAD 39,000 - 45,000; Full time

Job summary

Threshold Housing Society is seeking a Connections Case Manager to provide trauma‑informed, relationship‑based support to youth aged 16–25 navigating housing instability. The role emphasizes early intervention, system navigation, and coordinated supports across housing and community partners.

The position is temporary, full‑time (37.5 hours/week), Monday to Friday with evenings and occasional early mornings for outreach. Wage range is $28.00–$32.47 per hour depending on experience.

Qualifications

• Relevant degree in Social Work or Child & Youth Care or a related field (or equivalent experience).
• Minimum 2-3 years of experience with vulnerable populations and at-risk youth.
• Advanced knowledge of case management principles.
• Proficiency with computer systems, social media, and technologies used by youth.
• ASIST and NVCI training and First Aid certification.
• Valid driver's license and membership in professional associations.

Responsibilities

• Provide trauma‑informed, relationship‑based support to youth aged 16–25.
• Assist with system navigation, advocacy, and access to housing and supports.

Skills

ASIST training

NVCI training

First Aid

MS Office

Driver's license

Tech literacy

Professional associations

Education

Social Work degree

Child & Youth Care degree

Equivalent experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Position title:Connections Case Manager

Job type:Temporary, full-time

Reporting to:Manager of Support Services

About us:

We open doors for youth and prevent adult homelessness. We serve at-risk youth experiencing homelessness, aging out of care, or fleeing violence in the home. Young adults who need a place to call home and people who believe in them. We offer safe housing, community, and support to help youth make healthy choices and shift toward a brighter future.

Position Overview:

The Connections Case Manager provides relationship‑based, trauma‑informed support to young people aged 16–25 who are navigating housing instability, and may also be experiencing system involvement, family conflict, or barriers to well‑being. This role focuses on early intervention, diversion, and coordinated support that strengthens natural supports, enhances stability, and builds the protective factors young people need to thrive, including building their formal and community supports.

Working collaboratively across housing, systems, and community organizations, the Connections Worker helps youth identify goals, build trusted relationships, and access the resources required for long‑term success. The role includes hands‑on assistance, system navigation, and sustained advocacy to ensure youth receive responsive, consistent, and culturally safe support, to find appropriate and sustainable housing.

This is a temporary, full-time position, working Monday to Friday, 37.5 hours per week, until April 1, 2027.

This role works flexible hours, including evenings to support the staging, facilitation, and delivery of programs, and early mornings on a weekly basis to participate in community‑based outreach activities.

The hourly wage range is $28.00 - $32.47 per hour dependent on experience and related skills. The successful candidate can expect to enter the organization no higher than the midpoint of the compensation range.

Education & Experience

• Relevant degree in Social Work or Child & Youth Care or a related field (or equivalent experience).
• Minimum of 2-3 years of experience working with vulnerable populations and at-risk youth. Other combinations of education, experience and training may be considered.
• An advanced knowledge of case management principles.
• Demonstrated strong working knowledge of computer systems and applications, social media platforms, and technologies commonly used by youth.
• ASIST and NVCI training.
• Emergency First Aid certificate.
• Experience with Microsoft Office applications including Outlook, Word, and Excel.
• Valid drivers’ license.
• Current membership in relevant professional associations or societies.

Working Conditions

• This position involves daily travel to engage with youth at various locations, including other Threshold sites.
• Must be able to work flexible hours, including evenings to support the staging, facilitation, and delivery of programs, and early mornings on a weekly basis to participate in community‑based outreach activities.
• Occasional travel is required to attend events, conferences, and meetings.
• Ability to work independently and as a member of a wraparound care team.
• This role requires the ability to move actively and continuously, including walking, bending, and lifting, and performing unit/room cleaning duties as required.

Special Requirements

• Valid drivers’ license and access to a reliable vehicle.
• Able to provide up to date Immunization records.
• Must have a Criminal Record Review Check completed by and satisfactory to Threshold as well as sign Code of Conduct and Confidentiality Agreement.

If you’d like to learn more about the position’s responsibilities and required skills and abilities, review the Connections Case Manager job description

This position will remain open until September 9, 2026.

If you have any questions regarding this position or applying for this position, or if you need any accommodation for applying to this posting, please call us at 778-400-3177 or email us at [e-mail]. We want to support all applicants during this process.

Threshold Housing Society believes that a diverse workforce strengthens our organization and reflects the community we serve. We encourage applications from individuals of all genders, ethnicities, cultural backgrounds, sexual orientations, and abilities.

We are committed to an inclusive and accessible recruitment process and strive to remove barriers wherever possible. If you are contacted regarding an opportunity and require accommodation at any stage, please reach out to [e-mail] for support.