Casual Support Residence Worker, Youth & Adult Programs

Connective; Vancouver; On-site; CAD 35,748 - 40,997; Full time

Benefits offered by this job

Employer-paid Criminal Record Check

MPP contribution

Comprehensive benefits package (health

EFAP & counselling services

On‑Demand Pay

Training programs (MANDT/Naloxone)

Living wage commitment

Job summary

Connective in Vancouver is seeking Casual Residence Support Workers who will build relationships with clients and help meet their emotional, social, medical, and behavioral needs. The role supports community inclusion, life skills, and access to services, working flexible hours including mornings, evenings, and overnights.

You will collaborate with a multidisciplinary team and participate in care planning, while promoting safety and well-being.

Qualifications

• Diploma, preferably in behavioral sciences, social work, psychology, child & youth care.
• Excellent written and verbal communication in English.
• Ability to respond quickly in crisis and escalated situations.
• Experience with trauma-informed support in challenging environments.
• BC driver’s license (Class 5) to transport clients if needed.

Responsibilities

• Develop care plans withProgram Manager and staff to meet residents’ objectives.
• Provide emotional support, role-model positive behavior, and assist clients in achieving goals.
• Identify community services that meet clients’ social, educational, and employment needs.
• Collaborate with a multidisciplinary team to create and adjust treatment plans.
• Oversee facility operations with staff for safety, maintenance, and food services.

Skills

Crisis response

Trauma-informed support

Team collaboration

English communication

High-risk client experience

Crisis de-escalation

Driver's license

Crisis management

Education

Diploma in behavioral sciences/social work/psychology/youth care

Job description

Casual Residence Support Workers

Connective is seeking an enthusiastic and dedicated individual to join our forward‑thinking nonprofit organization in Vancouver. Our mission is to foster a safe, healthy, and inclusive community for all. If you are passionate about making a positive impact and helping us achieve this goal, we invite you to apply and become part of our innovative team.

Role Purpose

In this role, you will build relationships with individuals and assist them to achieve their goals as well as ensuring that the client’s emotional/behavioral, social, physical, and medical needs are met. Our Community Inclusion programs help individuals access services and build community connections, while supporting them to develop life skills. We work one‑on‑one with service users to encourage them to identify, work toward, and achieve their goals so they can build greater independence and more active community engagement. Community‑based outreach supports may include employment, housing, building healthy relationships and pursuing social/recreational opportunities.

Hours

Mornings (08:00 – 16:00)

Evenings (16:00 – 00:00)

Overnights (00:00 – 08:00)

• Casual employees must be available for at least 21 shifts per month in which 7 are overnight shifts.
• If you are working full‑time, or if you are a full‑time student, we ask you for 15 shifts of availability per month in which five are overnight shifts (subject to employer or enrollment proof).
• These positions require the ability to work flexible hours during the daytime, evenings, and weekends based on operational needs.

Key Accountabilities

• Provides input to the Program Manager and/or other staff regarding the development of appropriate care plans to achieve residents’ objectives.
• Acts as a positive role model for residents, providing emotional support, behavior management, and supporting individuals in achieving goals.
• Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of each client.
• Collaborates with a multidisciplinary team and consults with team psychologist and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans.
• Working with other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services.

Qualifications and Requirements

• BC valid class 5 driver’s license (must be able to drive multiple clients).
• Experience working with high‑risk individuals with multiple diagnoses such as autism spectrum disorders, FASD, ADHD, trauma and complex behavioral challenges.
• Demonstrated ability to respond efficiently in crisis and escalated situations.
• Diploma, preferably in behavioral sciences, social work, human services, psychology, child & youth care.
• Ability to follow safety and behavioral support plans to calmly and effectively de‑escalate clients who are facing challenging behaviors and high escalations.
• Experience providing trauma‑informed support to clients in challenging environments.
• Ability to work in a team environment where communication and consistency is key.
• Excellent written and verbal communication skills in English.
• Current Emergency First Aid Certificate (please refer to the certificates accepted in B.C. – WorkSafe).
• Successful completion of a Vulnerable Persons Criminal Records/MCDF Clearance Check and reference checks.

Compensation

As Connective is a unionized environment, the starting wage is $25.95 per hour plus 10.6% in lieu of vacation pay and benefits (for casual positions). The wage will increase with every 2,000 hours worked up to a maximum of $29.76 per hour.

IMPORTANT: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

What We Offer

• Employer‑paid Criminal Record Check Clearance.
• Employer contribution to Municipal Pension Plan (MPP).*
• Comprehensive employer‑paid benefits package encompassing health, wellness, prescription medication, vision, and dental coverage*.
• Employer‑paid support services, such as an in‑house counsellor, Employee Family Assistance Program (EFAP), and Critical Incidents Stress Management.
• Paid in‑house training programs such as MANDT and Naloxone.
• Competitive wages, with a commitment to being a living wage employer.
• Opportunities for career and personal development, allowing you to explore diverse programs and departments.
• An inclusive work environment with team‑building events and staff recognition programs.
• Access to On‑Demand Pay, enabling you to withdraw earned wages before payday.
• Award‑winning organization: 2022 and 2023 Canadian Nonprofit Employer of Choice from NEOC and 2023 High‑Performance Culture Award from SupportingLines.
• Participation in a portability program that allows employees moving from a CSSEA‑member employer to Connective to carry over their service hours for vacation and wage purposes (within the last 12 months).
• Benefits are for full‑time and part‑time employees working 20 hours per week or more.

Diversity, Equity and Inclusion

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/.