Thrive Case Manager

Kaizen Lab Inc.; Toronto; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits (Health, Dental,Vision

Personal days

Employee Assistance Program

Tuition Reimbursement

Discounts: gym, city bike rentals, car

Job summary

Covenant House Toronto is seeking a Thrive Case Manager (Newcomer Program) to lead case management for youth, including newcomers, refugees, and those with precarious immigration status.

You will collaborate across diverse services, provide mentorship to staff, and uphold client-centered, trauma-informed, harm-reduction practices while coordinating referrals to settlement and immigration supports.

Qualifications

• BSW or MSW degree with 5 years related experience, including at least 2 years working with youth experiencing homelessness.
• Registration in good standing with the College of Social Workers and Social Service Workers.
• Experience working with newcomer, refugee, and immigrant youth is strongly preferred.
• Demonstrated understanding of immigration systems, legal protections, and barriers affecting youth with precarious status.
• Strong commitment to an integrated, anti-oppressive, trauma-informed, harm reduction, and housing-first approach.
• Proven ability to manage complex cases involving housing instability, substance use, mental health, and intersectional identities, including immigration-related vulnerabilities.
• Excellent interpersonal, advocacy, and communication skills.
• Familiarity with documentation practices, outcome measurement, and reflective supervision.

Responsibilities

• Provide ongoing case management engagement for youth assigned to the Case Manager and their team, with an emphasis on inclusive, culturally competent support for newcomer and immigrant youth.
• Collaborate with youth to assess their needs, discuss options, and develop a case plan that reflects their strengths and lived experiences with sensitivity to cultural identity, migration history, and legal status.
• Assess risks and develop safety plans in collaboration with youth, and coordinate proactive risk mitigation strategies with the Thrive team.
• Provide mentorship and oversight to team members in implementing individualized case plans.
• Maintain up-to-date, accurate, and professional case documentation that aligns with the standards and ethical guidelines set out by OC SW S SW, including timely recording of assessments, case plans, progress notes, risk evaluations, service referrals, and case reviews.
• Ensure all documentation reflects a client-centered, strengths-based approach, respects client confidentiality and informed consent, and upholds principles of transparency and accountability, and professional integrity.
• Ensure case management includes appropriate referrals to settlement services, immigration legal supports, language access resources, and trauma-specific services for those impacted by forced migration or conflict.
• Facilitate access to internal and external service providers, including supports related to physical/mental health, substance use, housing, and immigration pathways.
• Coordinate case conferences and consultations, advocating for youth within systems such as IRCC, Legal Aid Ontario, and settlement agencies.
• Maintain up-to-date knowledge of community resources, including newcomer and immigration-specific supports.
• Participate actively in program development, interdepartmental collaboration, supervision, and continuous learning.
• Contribute to quality improvement initiatives and evidence-based practice within the department.
• Other additional duties as assigned

Skills

Interpersonal skills

Advocacy

Communication

Education

BSW or MSW degree

Job description

Thrive Case Manager (Newcomer Program)

Case Management Services Department

On Site

Full Time, Permanent

Level 8

Requisition Number: CMS-2026-003

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Case Manager, Thrive Newcomer Program is responsible for developing and overseeing case management for youth assigned to their case management team and for providing case management leadership and mentoring to the team.

This position requires a high level of engagement with diverse populations, including youth who are newcomers, refugees, and those with precarious immigration status. A strong working knowledge of immigration systems, legal supports, settlement services, and barriers faced by newcomer youth is essential.

This role involves relationship building, assessment, collaborative planning, monitoring/evaluation, advocacy, and systems navigation support involving internal and external services and resources. The Case Manager will work collaboratively across our continuum of services, utilizing an integrated Client-Centered, Trauma-Informed, Harm Reduction Informed, AOP (Anti-Oppressive Practice), Housing First for Youth, Strengths/Resiliency-Based approach, with a focus on developmentally appropriate wellness and transition planning towards sustainable exits from homelessness.

We are currently recruiting for 1 Full-time, Permanent Thrive Case Manager. This is a new position within the organization.

Responsibilities:

• Provide ongoing case management engagement for youth assigned to the Case Manager and their team, with an emphasis on inclusive, culturally competent support for newcomer and immigrant youth.
• Collaborate with youth to assess their needs, discuss options, and develop a case plan that reflects their strengths and lived experiences with sensitivity to cultural identity, migration history, and legal status.
• Assess risks and develop safety plans in collaboration with youth (e.g., relational, mental health, substance use, immigration concerns),and coordinate proactive risk mitigation strategies with the Thrive team.
• Provide mentorship and oversight to team members in implementing individualized case plans.
• Maintain up-to-date, accurate, and professional case documentation that aligns with the standards and ethical guidelines set out by the Ontario College of Social Workers and Social Service Workers (OCSWSSW), including timely recording of assessments, case plans, progress notes, risk evaluations, service referrals, and case reviews.
• Ensure all documentation reflects a client-centered, strengths-based approach, respects client confidentiality and informed consent, and upholds principles of transparency and accountability, and professional integrity.
• Ensure case management includes appropriate referrals to settlement services, immigration legal supports, language access resources, and trauma-specific services for those impacted by forced migration or conflict.
• Facilitate access to internal and external service providers, including supports related to physical/mental health, substance use, housing, and immigration pathways (e.g., legal aid, refugee/asylum claims, PR applications).
• Coordinate case conferences and consultations, advocating for youth within systems such as IRCC, Legal Aid Ontario, and settlement agencies.
• Maintain up-to-date knowledge of community resources, including newcomer and immigration-specific supports.
• Participate actively in program development, interdepartmental collaboration, supervision, and continuous learning.
• Contribute to quality improvement initiatives and evidence-based practice within the department.
• Other additional duties as assigned

Qualifications

• BSW or MSW degree, with 5 years of related experience, including at least 2 years working with youth experiencing homelessness.
• Registration in good standing with the College of Social Workers and Social Service Workers.
• Experience working with newcomer, refugee, and immigrant youth is strongly preferred.
• Demonstrated understanding of immigration systems, legal protections, and barriers affecting youth with precarious status (e.g., human trafficking, unaccompanied minors, refugee claims, family reunification issues).
• Strong commitment to an integrated, anti-oppressive, trauma-informed, harm reduction, and housing-first approach.
• Proven ability to manage complex cases involving housing instability, substance use, mental health, and intersectional identities, including immigration-related vulnerabilities.
• Excellent interpersonal, advocacy, and communication skills.
• Familiarity with documentation practices, outcome measurement, and reflective supervision.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.