Conductor

ALSTOM Gruppe; Vancouver; On-site; CAD 170,000 - 174,000; Full time

Benefits offered by this job

Social coverage

Stability in rail industry

Job summary

ALSTOM Gruppe in Canada is seeking a Conductor to ensure safety, punctuality and high-quality service for the public and passengers. This full-time role operates Monday to Friday with a 12-hour day at an hourly rate of $54.95/h.

You will work in enclosed locomotive, perform boarding assistance, handle customer service issues, coordinate with host railways, and report defects to maintenance. English communication is required; CROR certification and a valid driver’s license are mandatory.

Qualifications

• Current/valid CROR certification mandatory
• Formal training or experience in customer service
• Excellent communication skills in English
• A valid driver’s license is required
• Exposure to the railway industry will be considered as a definite asset

Responsibilities

• Assisting and informing passengers with boarding and disembarking
• Attending to, resolving and escalating customer service issues
• Interfacing regularly with host railway's rail traffic control centers
• Relaying information to the maintenance staff on defects

Skills

Excellent communication

Valid driver's license

English proficiency

Railway industry exposure

Education

CROR certification

Customer service training

Job description

Your future role

Since yourfocus as aConductoris on safety, punctuality, and efficiency, you areaccountable in ensuring that train movements are operated in a manner that will provide safe and on-time operations consistent with the objective of providing the highest quality service to the public and your passengers.

This is a full-time position (operating Monday to Friday - 12h day) with an hourly rate of $54.95/h.

Be prepared to work in an enclosed confined area (locomotive), climbing, lifting, walking and working outside in inclement weather. Therefore, you have to be able to maintain a required level of fitness as outlined in the Canadian Railway Medical Rules Handbook.

While interacting daily with passengers, co-workers, external suppliers and management, all activities are to be performed in accordance withall rules and regulationsas prescribed by legislation and ALSTOM Health & Safety policiesas well as local regulations of the host railways over which the train is being operated.

You’ll specifically take care of

• Assisting and informing passengers with boarding and disembarking
• Attending to, resolving and escalating customer service issues
• Interfacing regularly with host railway's rail traffic control centers
• Relaying information to the maintenance staff on defects

We’ll look to you for/Your mission

• Efficiency and optimal Service Quality
• Assuring the best riding experience to your passengers
• Contributing to the implementation of evacuation plan(s) in the event of an emergency

All about you

We value passion and attitude as much as experience

Here what we think will help you succeed and grow in this role:

• Current/validCRORcertification mandatory
• Formal training or experience in customer service
• Excellent communication skills in English
• A valid driver’s license is required
• Exposure to the railway industry will be considered as a definite asset

Things you’ll enjoy in this role and working at ALSTOM

• Enjoy stability throughout your journey with us as the rail industry is here to stay
• Grow and develop new skills through award-winning learning
• Steer your career in whatever direction you choose across functions
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.