Supervisor Train Operations

ALSTOM Gruppe; Toronto; On-site; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Life insurance

Medical coverage

Pension plan

Job summary

Alstom in Toronto seeks a First-Line Supervisor, Train Operations to lead Train Operators and ensure safe, efficient operations across the Metrolinx system, delivering exceptional customer service. You will coordinate with maintenance teams and respond to operational challenges to maintain on-time service.

The role requires leadership, coaching, and strong English communication. You will manage shifts, uphold safety standards, and contribute to continuous improvement within a dynamic rail

Qualifications

• Minimum five years in rail roles such as Locomotive Engineer or Conductor.
• Experience as Railway Supervisor or Trainmaster preferred.
• CROR certification is an asset.

Responsibilities

• Supervise Train Operators to ensure safe operation and quality service.
• Ensure compliance with safety and operational standards.
• Investigate incidents and provide training and coaching.
• Coordinate with Metrolinx and host railway officers to ensure daily performance.
• Respond to accidents and disruptions, coordinating maintenance.
• Liaise with Transportation Safety Board and Transport Canada inspectors.
• Contribute to Safety Management System development.

Skills

Rail industry leadership

Coaching

Train operations knowledge

English communication

Education

Secondary School diploma

CROR certification

Rules Qualification

Job description

Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility worldwide.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time First-Line Supervisor, Train Operations in Toronto, Ontario we’re looking for?

Your future role

Take on a new challenge and apply your leadership and operational expertise in a dynamic and impactful field. You’ll work alongside a collaborative and customer-focused team of professionals.

In this role, you’ll ensure the safe, efficient, and timely operation of train movements across the Metrolinx system, while delivering an exceptional level of customer service. Day-to-day, you’ll work closely with operations and maintenance teams, coordinate train handling and schedules, and respond to operational challenges to ensure smooth service delivery.

You’ll specifically take care of supervising Train Operators and ensuring compliance with safety and operational standards but also investigating incidents and providing training and coaching to support continuous improvement.

We’ll look to you for:

• Ensuring all transportation and customer service activities are performed safely, promptly, and courteously, in compliance with corporate policies, government regulations, and Canadian Rail Operating Rules.
• Coordinating, directing, and supervising Train Operators to ensure the safe operation of trains and the provision of quality service aligned with schedules.
• Monitoring train performance, addressing deviations from operating plans, and collaborating with Metrolinx and host railway officers to ensure daily performance.
• Providing on-the-job training and coaching for Train Operators and supporting the development of follow-up training programs.
• Investigating customer complaints, accidents, injuries, rule violations, and other incidents, and recommending corrective actions to prevent recurrence.
• Responding to accidents, derailments, or disruptions, coordinating maintenance activities, and ensuring a swift return to normal operations.
• Serving as a liaison with the Transportation Safety Board and Transport Canada inspectors regarding operations and investigations.
• Contributing to the development of a Safety Management System to meet regulatory requirements.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• A Secondary School diploma.
• Experience as a Locomotive Engineer, Conductor, or similar role in the rail industry, with a minimum of five (5) years of experience.
• Previous experience as a Railway Supervisor, Trainmaster, Superintendent, or in crew management (preferred).
• Rules Qualification and Canadian Rail Operating Rules (CROR) certification (an asset).
• Strong English communication skills, both verbal and written.
• Ability to work different shifts as required.
• Demonstrated ability to lead, coach, and develop teams in a fast-paced environment.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines.
• Collaborate with cross-functional teams and supportive colleagues.
• Contribute to innovative projects that make a real impact on communities.
• Utilise our empowering and inclusive working environment.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development through award-winning learning opportunities.
• Progress towards leadership roles within the rail industry.
• Enjoy a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Compensation

The expected compensation for this role is $90,000 to $125,000, based on experience and qualifications. Final compensation will be based on skills, experience, and internal equity.

Use of Artificial Intelligence in Hiring

We do not use artificial intelligence in the recruiting process for this role.

Interview Process & Candidate Communication

Candidates who participate in an interview for this role will be informed of the hiring decision within 45 days of their final interview date.

Accessibility & Equal Opportunity

We are an equal opportunity employer and are committed to providing accommodation throughout the recruitment process. We’re committed to creating an inclusive workplace for everyone.

If you require accommodation during the hiring process, please email us at [e-mail] while referring to the job requisition number, job title and location you applied to.

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Alstom is a global company where our people's vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.

Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.