Concierge - The Well

Rhapsody-Property-Management-Services-4; Toronto; On-site; CAD 22,000 - 33,000; Full time

Job summary

Rhapsody is seeking a full-time Concierge to join our luxury rental communities in Toronto, ON. The role focuses on exceptional resident service, welcoming guests, handling inquiries, and supporting events and communications.

Ideal candidates bring 2+ years in upscale customer service, strong communication, and the ability to work evenings and weekends on a rotating schedule. Join a team committed to excellence and community-minded service.

Qualifications

• High school diploma or GED required.
• 2+ years in upscale customer service/concierge preferred.
• Flexibility to work evenings and weekends.

Responsibilities

• Welcoming residents and guests, answering Concierge line, after hours package pickup, addressing resident inquiries and concerns, updating logs.
• Provide information and a welcoming environment for residents, customers, vendors and neighbours.
• Know the community well to answer questions with certainty.
• Build relationships with current and future residents and guests.
• Maintain communication between residents and community representatives.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Time management

Education

High School or GED

Job description

Full Time Perm - Hourly Property Employee Toronto, ON, CA

The Role

Come join the team at one of Rhapsody’s unique luxury rental communities!

The successful candidate will provide exceptional service to all residents, prospective residents, guests, clients and vendors. Concierge team members are the face of the property while promoting a sense of community.

Come Join Rhapsody!

At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Rhapsody values diversity and is committed to equal opportunity in employment. At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team.

Essential job functions:

• Welcoming residents and guests, answering Concierge phone line, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on resident portal, manage general security (i.e.: loitering), etc.
• Provide information, resources and a welcoming environment for our residents, customers, vendors and neighbours.
• Have sound knowledge of the community and the surrounding area in order to answer questions with certainty.
• Build strong relationships with current and future members of the resident community.
• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective.
• Assist with on- and off-site resident events and initiatives.
• Provide marketing support with Social Media postings, Blogging, and Internet Presence.
• Work as part of the site team to ensure that each event is a sociable and pleasurable environment.
• Provide general resident services such as carrying items to suite, calling taxis, scheduling reservations, amenity reservations.
• Ensure that the Community Amenities area has property inventory.
• Monitor and assist with Amenity reservations and events.
• Review the Activity Log and be ready to begin work at the commencement of the shift.
• Maintain an appropriate level of confidentiality and discretion with regards to residents.
• Adhere to all property guidelines and standards of performance.
• Maintain work area to an appropriate level of presentation.

Education and Experience:

• Completion of High School or general education degree(GED)
• 2+ years in an upscale customer service/concierge setting preferred.
• Existing knowledge of neighborhood and community preferred.
• Flexibility to work on a rotating schedule (evenings & weekends) is required.

To be Successful You Will Have:

• A commitment to "Best in Class" Customer Service.
• A professional demeanor with strong communication skills.
• Ability to accurately listen, understand and respond to issues appropriately.Ability to work and act independently using good judgment when assessing difficult situations
• Strong problem-solving skills.
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.