Concierge

FirstService Residential Canada; Calgary; On-site; CAD 32,000 - 42,000; Full time

Job summary

FirstService Residential Canada is seeking a friendly Concierge who acts as the face of the building, greeting residents and guests with a smile, coordinating access, and delivering outstanding customer service. Reporting to the Community Manager, you will handle deliveries, manage parcels, assist with community events, maintain logs, and respond to inquiries with professionalism and discretion.

This role requires strong communication, reliability, and a proactive approach to improve the

Qualifications

• 3+ years’ experience in the hospitality industry or relevant field (required)
• High school diploma or equivalency preferred
• Intermediate computer skills (required)
• Proficiency in English; multilingual is an asset
• Prior training in customer service programs an asset

Responsibilities

• Maintain a presence in the lobby to help control access to the building.
• Manages and screens messages to building email and desk phone.
• Receive and arrange pick up of delivered parcels.
• Assist with community events as required.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Creating work orders in connect to manage building/unit issues, complaints and contractor bookings.
• Provides services requested by making arrangements and bookings for building amenities, elevators and parking permits.
• Improves services by obtaining and evaluating resident opinions, and feedback.
• Maintains guest privacy by keeping information confidential.
• Assists Community Manager in maintaining an up-to-date data base of parking stalls, lockers and resident lists.
• Maintains the building FOB register and cancels or adjust FOB access upon instructions from the Community Manager.
• Keep up-to date and current with the building bylaws and rules, assist with enforcement as required and directed and always records infractions when noticed.
• Ensure trades sign into the log book and are in compliance with building rules and regulations.
• Assist the Community Manager with site inspections and report any hazards or issues.
• Ensure consistent communication with the Community Manager regarding operational and security updates.
• Assist in any emergency situations by following the outlined procedures.
• Refer any actionable security issues to the Community Manager or security. Review and action daily security reports.
• Assist on emergencies including leaks, fire and climbing up a 6ft ladder.
• Attend weekly staff meetings to stay informed of on-site initiatives and programs.
• Deliver Food and Groceries to Resident Suites.
• Assist and Monitoring Elevator Move In, Outs and Deliveries.

Skills

Customer service

Communication

Problem solving

Hospitality experience

Administrative skills

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Job Description
The Concierge is the “face” of the building and is someone who understands the value of excellent customer services. Reporting to the Community Manager the Concierge greets every resident with a smile and a kind word; ensuring through strong open communication and organization that they deliver exceptional service to residents. The concierge should be constantly looking for ways to add value to the overall owner experience and be a pro-active problem solver.

Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Maintain a presence in the lobby to help control access to the building through direct supervision and monitoring CCTV screens, and, whenever possible assist Residents and their guests in a positive, friendly manner;
• Manages and screens messages to building email and desk phone;
• Receive and arrange pick up of delivered parcels;
• Assist with community events as required;
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units;
• Creating work orders in connect to manage building/unit issues, complaints and contractor bookings.
• Provides services requested by making arrangements and bookings for building amenities, elevators and parking permits;
• Improves services by obtaining and evaluating resident opinions, and feedback;
• Maintains guest privacy by keeping information confidential;
• Assists Community Manager in maintaining an up-to-date data base of parking stalls, lockers and resident lists;
• Maintains the building FOB register and cancels or adjusts FOB access upon instructions from the Community Manager;
• Keep up-to date and current with the building bylaws and rules, assist with enforcement as required and directed and always records infractions when noticed;
• Ensure trades sign into the log book and are in compliance with building rules and regulations;
• Assist the Community Manager with site inspections and report any hazards or issues;
• Ensure consistent communication with the Community Manager regarding operational and security updates;
• Assist in any emergency situations by following the outlined procedures;
• Refer any actionable security issues to the Community Manager or security. Review and action daily security reports;
• Assist on emergencies including leaks, fire and climbing up a 6ft ladder.
• Attend weekly staff meetings to stay informed of on-site initiatives and programs;
• Deliver Food and Groceries to Resident Suites;
• Assist and Monitoring Elevator Move In, Outs and Deliveries.
  

Description

The Concierge is the “face” of the building and is someone who understands the value of excellent customer services. Reporting to the Community Manager the Concierge greets every resident with a smile and a kind word; ensuring through strong open communication and organization that they deliver exceptional service to residents. The concierge should be constantly looking for ways to add value to the overall owner experience and be a pro-active problem solver.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Maintain a presence in the lobby to help control access to the building through direct supervision and monitoring CCTV screens, and, whenever possible assist Residents and their guests in a positive, friendly manner;
• Manages and screens messages to building email and desk phone;
• Receive and arrange pick up of delivered parcels;
• Assist with community events as required;
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units;
• Creating work orders in connect to manage building/unit issues, complaints and contractor bookings.
• Provides services requested by making arrangements and bookings for building amenities, elevators and parking permits;
• Improves services by obtaining and evaluating resident opinions, and feedback;
• Maintains guest privacy by keeping information confidential;
• Assists Community Manager in maintaining an up-to-date data base of parking stalls, lockers and resident lists;
• Maintains the building FOB register and cancels or adjust FOB access upon instructions from the Community Manager;
• Keep up-to date and current with the building bylaws and rules, assist with enforcement as required and directed and always records infractions when noticed;
• Ensure trades sign into the log book and are in compliance with building rules and regulations;
• Assist the Community Manager with site inspections and report any hazards or issues;
• Ensure consistent communication with the Community Manager regarding operational and security updates;
• Assist in any emergency situations by following the outlined procedures;
• Refer any actionable security issues to the Community Manager or security. Review and action daily security reports;
• Assist on emergencies including leaks, fire and climbing up a 6ft ladder.
• Attend weekly staff meetings to stay informed of on-site initiatives and programs;
• Deliver Food and Groceries to Resident Suites;
• Assist and Monitoring Elevator Move In, Outs and Deliveries.
  

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business always with the highest standards of personal, professional and ethical conduct..
• Respond to queries from owners within 24 hours. Addressing concerns immediately and escalating the ones which cannot be completed.
• Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.
• Ensure uniform and personal appearance are crisp, clean, and professional.
• General tidying of the front entrance and lobby space including changing garbage, vacuuming, cleaning the entry doors and glass as needed.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience

• 3+ years’ experience in the hospitality industry or relevant field (required)
• High school diploma or equivalency preferred
• Intermediate computer skills (required)
• Prior training in customer service programs an asset;
• Proficiency in English; multilingual is an asset