Client Services Assistant

Shannex Incorporated; Sydney; On-site; CAD 2,755,200 - 3,030,720; Full time

Benefits offered by this job

Free onsite parking

WorkPerks discounts

Continuing education and training

Recognition and rewards for service

Job summary

Shannex Incorporated is seeking a Client Services Assistant for the Parkland Cape Breton team in Sydney, Nova Scotia. The role supports residents with daily living, social activities, and safety across the community.

The position emphasizes compassion, professionalism, and teamwork. Benefits include education opportunities, parking, and access to WorkPerks discounts within a supportive healthcare environment.

Qualifications

• High school diploma or equivalent.
• PSW or Health Care Aide program or equivalent.
• Ability to assess and prioritize multiple work assignments with professionalism.
• Adheres to nursing standards, ethics and provincial regulations.
• CPR & First Aid certification is an asset.
• Successful candidates require a clear Criminal Record Check.

Responsibilities

• Assist residents with hygiene and daily living activities such as bathing, dressing, oral care and meals.
• Support social, spiritual and intellectual activities for residents.
• Clean resident rooms and common areas; check and repair laundry as needed.
• Monitor supplies in residents' suites and washrooms; report shortages.
• Follow safety, infection control and facility policies; participate in emergency testing.
• Communicate care and safety information to Supervisor; participate in incident reporting.

Skills

Professionalism

Multitasking

Compassionate service

Education

High school diploma

PSW/Health Care aide program

Job description

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™. We are searching for a Client Services Assistant to join our Parkland Cape Breton team based in Sydney, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents.

Additional Benefits Include

• Approximate hourly wage: $19.85 - $21.60


• Free onsite parking


• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events


• Access to continuing education and training through Shannex’s Centre of Excellence


• Opportunities to be part of sector innovation and continuous improvement initiatives


• Recognition and Rewards for service excellence and safety

About The Opportunity

• Assists residents with hygiene and daily living activities, such as bathing, dressing, oral care, skin care, meals, and mobilizing according to the work assignment


• Assists in the provision of social, spiritual, and intellectual activities for residents


• Cleans resident rooms, server and household common areas


• Check laundry for tears, holes, missing buttons, etc. and repair as required or inform Supervisor if permanent damage


• Monitor, fill and replenish supplies in resident’s suites, nursing units, and washrooms


• Empties/cleans waste bins in resident’s suites – move waste to designated trash area


• Ensure personal health and safety by taking every reasonable precaution in all circumstances


• Understand role, and participate in the testing process for emergency response


• Follows safety, environmental and infection control practices as per facility policies


• Provides input for Wellness Consultation meetings as requested


• Reports areas and equipment in need of repair to a supervisor


• Participates in the resident and employee incident reporting and investigation process as required


• Completing all duties in a way which is consistent with Shannex’s Philosophy of Service: Your life. Your choice. Your Home


• Communicates and reports relevant information regarding resident care or safety to Supervisor


• Additional duties as assigned/required

About You

• High school diploma or equivalent


• Home/Personal Support Worker program, Special Care Home program, Health Care Aide or Human Services program, or equivalent


• Ability to assess and prioritize multiple work assignments while displaying a high level of professionalism and commitment to quality service


• Adheres to the Standards of Nursing Practice, Code of Ethics, Registered Nurses Act and Regulations as defined by provincial legislation


• Current knowledge of community resources (e.g., services and programs), and roles of health care professionals


• Able to work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays


• Education in Alzheimer’s and Dementia Care is considered an asset


• Completed Back in Form Lift and Transfer Program is considered an asset


• Proof of valid CPR & First Aid Certification is considered an asset


• Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment.

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com . All applications are kept in strict confidentiality. Only those selected for an interview will be contacted.