Concession Lead: Team Builder for Stellar Fan Experiences

Calgary Sports and Entertainment Corporation; Calgary; On-site; CAD 25,000 - 36,000; Full time

Job summary

Calgary Sports and Entertainment Corporation in Calgary is seeking a Concession Lead to oversee and mentor a diverse team during events, ensuring inclusive, safe, and efficient operation of concession stands. You will coordinate setup, manage cashiers, monitor food production, and work with management to deliver exceptional guest experiences.

This role requires ProServe and flexibility for evenings, weekends, and holidays.

Qualifications

• Must be ProServe certified and 18 years of age or older.
• 1–2 years of supervisory experience in food and beverage.
• Strong customer service and communication skills.
• Ability to work with diverse team members and adapt to individual needs.

Responsibilities

• Oversee setup and readiness of concessions stands.
• Supervise concession cashier team during events.
• Develop concessions team members based on abilities and needs.
• Collaborate with other leads to adapt roles for the team.
• Communicate team performance with management.
• Ensure smooth operation of food stands from pre-event to post-event.
• Monitor food production levels during events.
• Inventory stock pre- and post-event; order supplies as needed.
• Assist guests as needed and maintain guest satisfaction.
• Maintain a safe, harassment-free work environment; report safety issues.
• Uphold company mission, vision, and values; participate in safety programs.
• Perform all other duties as assigned.

Skills

Customer service

Interpersonal skills

Team leadership

Communication skills

Schedule flexibility

Fast-paced environment

ProServe certification

Education

High school diploma (asset)

Job description

Calgary Sports and Entertainment Corporation in Calgary is seeking a Concession Lead to oversee and mentor a diverse team during events, ensuring inclusive, safe, and efficient operation of concession stands. You will coordinate setup, manage cashiers, monitor food production, and work with management to deliver exceptional guest experiences.

This role requires ProServe and flexibility for evenings, weekends, and holidays.