Concession Station Lead

Calgary Sports and Entertainment Corporation; Calgary; On-site; CAD 25,000 - 36,000; Full time

Job summary

Calgary Sports and Entertainment Corporation in Calgary is seeking a Concession Lead to oversee and mentor a diverse team during events, ensuring inclusive, safe, and efficient operation of concession stands. You will coordinate setup, manage cashiers, monitor food production, and work with management to deliver exceptional guest experiences.

This role requires ProServe and flexibility for evenings, weekends, and holidays.

Qualifications

• Must be ProServe certified and 18 years of age or older.
• 1–2 years of supervisory experience in food and beverage.
• Strong customer service and communication skills.
• Ability to work with diverse team members and adapt to individual needs.

Responsibilities

• Oversee setup and readiness of concessions stands.
• Supervise concession cashier team during events.
• Develop concessions team members based on abilities and needs.
• Collaborate with other leads to adapt roles for the team.
• Communicate team performance with management.
• Ensure smooth operation of food stands from pre-event to post-event.
• Monitor food production levels during events.
• Inventory stock pre- and post-event; order supplies as needed.
• Assist guests as needed and maintain guest satisfaction.
• Maintain a safe, harassment-free work environment; report safety issues.
• Uphold company mission, vision, and values; participate in safety programs.
• Perform all other duties as assigned.

Skills

Customer service

Interpersonal skills

Team leadership

Communication skills

Schedule flexibility

Fast-paced environment

ProServe certification

Education

High school diploma (asset)

Job description

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

What We Offer

• Parking pass when working;
• Opportunity for growth and development;
• Service and recognition awards;
• Be a part of your favorite sporting and entertainment events in the city.

THE POSITION

The Concession Lead will oversee and mentor a diverse team of individuals with varying abilities and will ensure an inclusive and supportive work environment. The successful candidate will coordinate the setup and maintenance of Concession areas, provide personalized guidance to their team members, and collaborate with management to promote safety, efficiency, exceptional guest service and successful operation.

The embodiment of hospitality starts with you. Every interaction with a team member, guest, or fan is an opportunity to create a positive and memorable experience. Guided by our commitment that Every Moment Matters, you consistently demonstrate respect, professionalism, and a genuine passion for delivering exceptional service.

KEY ACCOUNTABILITIES

• Oversee set-up and readiness of all concessions stands
• Overseeing concession cashier team made up of individuals with diverse needs during events.
• Working to develop the concessions team members based on each individual’s abilities and needs.
• Collaborating with the other concessions lead(s) to develop the team and adapt the job to fit their needs.
• Communicating team’s performance with management.
• Responsible for over-seeing and ensuring smooth operations of food stand for the duration of pre-event to post-event.
• Monitoring and addressing food production levels though-out the event.
• Inventorying stock dry goods pre and post event.
• Working to ensure they are ordering sufficient stock for each event.
• Assist our guests as needed.
• Maintain a safe, clean and harassment-free work environment; promptly report and address safety issues.
• Uphold and be an example of the company Mission, Vision and Values.
• Actively participate in safety programs and follow policies
• All other duties as assigned.

THE INDIVIDUAL

The ideal individual will have the following background:

• Ability to work in a fast-paced environment and handle multiple requests at once.
• Strong interpersonal and team work skills.
• Exemplary customer service skills.
• Schedule flexibility to work evening and weekend shifts.
• Strong interpersonal and communication skills.
• Previous experience working in a concession environment is considered an asset.
• At least 1-2 years’ experience working in a supervisory capacity in food and beverage.
• Possess a strong sense of accountability and a natural talent for organizing and prioritizing responsibilities.
• Must be ProServe certified and be 18 years of age or older;
• Alberta Health Services Basic Food Safe
• High school diploma is considered an asset.

Physical Requirements

• Constant low level, waist level and above shoulder lifting;
• Constant front and side carrying;
• Occasional pushing and pulling;
• Constant standing, walking and stair climbing;
• Frequent crouching, kneeling and reaching.

Working Conditions & Hazards

• Exposed to non-weather related cold temperatures;
• In areas with low levels of CO exposure;
• Wet and slippery floors;
• Pinch points and tight working spaces throughout building;
• Exposed to high noise levels.

Please note that this position is based on the event schedule in a fast-paced environment, with emphasis on evenings, weekends, and statutory holidays. Shift lengths vary and require flexible working hours.

This position will remain open until suitable candidates are found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.