Computer Support Technician

National Research Council Canada / Conseil national de recherches Canada; Ottawa; On-site; CAD 67,000 - 87,000; Full time

Job summary

An established industry player is seeking a Computer Support Technician to join their Client Service Centre. This exciting role involves providing IT support services, troubleshooting issues, and maintaining hardware and software for distributed systems. The organization fosters a culture of creativity and teamwork, encouraging employees to collaborate across multiple fields. If you're passionate about technology and eager to contribute to innovative solutions, this opportunity will help you grow and make a significant impact on Canada's future.

Benefits

Robust pension plan

Comprehensive health coverage

Dental coverage

Disability insurance

Life insurance

Office closure at year-end

Relocation assistance

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• Experience with Windows 10 and MS Office Suite is essential.

Responsibilities

• Provide IT support services for distributed computers within NRC.
• Implement and troubleshoot hardware and software services for clients.

Skills

MS Office Suite

TCP/IP Protocol

Windows 10 Support

Desktop Hardware Installation

Mac/Linux Experience

Education

Bachelor in Computer Science

Technical College Diploma in Computer Science

Tools

MS Office Suite 2021

Office 365

Job description

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

• The Employment Equity Act , which is under review, uses the terminology Aboriginal peoples and visible minorities.
  
  

Candidates are asked to self-declare when applying to this hiring process.

City: Within a National Research Council Office across Canada

Organizational Unit: Client Service Centre

Classification: CS-1

Tenure: Term

Duration: 2 years

Language Requirements: Various linguistic profiles

Work Arrangements:Due to the nature of the work and operational requirements, this position will require full-time physical presence at the at the NRC work location identified.

Assignments and secondments may be considered according to NRC's policies.

• COLLECTIVE STAFFING: A pool of qualified candidates will be established for a one-year period and will be used to staff Computer Support Technician positions of various tenures and various linguistic profiles (English, Bilingual Imperative BBB/BBB and CBC/CBC). This process is to address NRC's current and future organizational needs.
  
  

Discover the possible

Anything is possible at the National Research Council (NRC). As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

The Role

We are looking for a Computer Support Technicians to support our Client Service Centre. The Computer Support Technician would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

The successful candidate will provide clients with IT support services for distributed computers within NRC. This person will implement and troubleshoot the hardware and software services provided to the clients. In addition, the incumbent will assist the CSC branch members to improve the general operating efficiency; edit and maintain documentation; perform inventory; maintain networked hardware, software; provide IT support to computer and network users; desktop and network software and management tools.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

Bachelor degree in Computer Science from a recognized University or a Technical College diploma in Computer Science or related field.

An equivalent combination of education and direct experience may be considered.

For information on certificates and diplomas issued abroad, please see Degree equivalency

Experience

• Experience of MS Office suite.
• Basic* experience in networking concepts TCP/IP Protocol.
• Experience in supporting Microsoft desktop operating systems in Windows 10.
• Experience installing, configuring and maintaining the desktop hardware, software and peripherals.
• Preference may be given to people who have prior experience with Mac and/or Linux.
• Basic – a few months and up to 2 years
  
  

Condition of Employment

Reliability Status

For a Reliability Status, verification of background information over a period of 5 years is required.

Must be able to occasionally travel.

Language Requirements

Various linguistic profiles

Information on language requirements and self-assessment tests

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

• Knowledge of Microsoft desktop operating systems (Windows 10) and with tools such as MS Office Suite 2021 and Office 365.
• Ability to research and analyze complex IT issues as well as provide sound advice and expertise to clients and other team members.
• Basic knowledge of TCP/IP suite of protocols.
• Knowledge of troubleshooting techniques relating to desktop computers, desktop peripherals and network printers.
• Ability to prioritize work.
• Ability to work independently in an unsupervised environment.
• Knowledge of Mac and/or Linux may be considered an asset.
  
  

Behavioural Competencies

• Technology support - Client focus (Level 2)
• Technology support - Communication (Level 2)
• Technology support - Conceptual and analytical ability (Level 1)
• Technology support - Initiative (Level 2)
• Technology support - Results orientation (Level 1)
• Technology support - Teamwork (Level 2)
  
  

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Technology Support

View all competency profiles

Compensation

From $67,680 to $86,543 per annum.

NRC employees enjoy a wide-range of competitive benefits including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.

Notes

• Relocation assistance will be determined in accordance with the NRC's directives.
• These positions are being advertised internally and externally simultaneously; however, first consideration will be given to internal NRC applicants.
• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.
  
  

Please direct your questions, with the requisition number ( 22885 ) to:

E-mail: [e-mail]

Telephone: [phone]

Closing Date: 08 May 2025 - 23:59 Eastern Time

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