Associate Linux Support Engineer

Canonical; Gatineau; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative and forward-thinking company is seeking an Associate Linux Support Engineer to provide expert technical support for Ubuntu and open source products. This role offers hands-on experience in a globally distributed team, where you will solve complex technical problems and ensure customer satisfaction. You will engage with cutting-edge technologies in cloud environments and collaborate with industry experts. The company values diversity and offers a supportive work environment, along with an annual learning budget and regular performance bonuses. If you're passionate about open source technology and eager to grow in your career, this opportunity is perfect for you.

Benefits

Annual learning and development budget of USD 2,000

Regular compensation reviews

Performance bonuses

Distributed work environment

In-person team sprints

Qualifications

• Degree in a technical field or relevant experience is preferred.
• Strong academic record from high school and university.

Responsibilities

• Provide technical support from your home office.
• Handle new cases via phone, email, and web.
• Contribute to and maintain knowledge base articles.

Skills

Linux troubleshooting

Communication skills

Problem-solving

Networking concepts

Programming fundamentals (bash, Perl, Ruby)

Virtualization/cloud computing

Education

Degree in a technical field

High school diploma

Tools

KVM

VMWare

Job description

Join to apply for the Associate Linux Support Engineer role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, along with industry leaders across sectors. We are a founder-led, profitable, and growing company with a distributed team of over 1100 colleagues in 75+ countries. Team members meet in person a few times a year at various global locations to align on strategy and execution.

We are hiring an Associate Support Engineer to support customers leveraging Ubuntu and open source products. This role offers hands-on experience with Linux, cloud environments, and open source technologies, working with some of the best in the industry at Canonical.

The role involves solving technical problems, triaging complex environments, and providing expert-level support across cloud, desktop, and IoT platforms. You will own your cases from start to resolution and collaborate with colleagues when needed. This is a remote, globally distributed role.

Location:

This is a globally remote role.

The role entails:

1. Providing technical support from your home office.
2. Handling new cases via phone, email, and web.
3. Communicating effectively with internal customers.
4. Meeting SLA commitments and ensuring customer satisfaction.
5. Contributing to and maintaining knowledge base articles.
6. Drafting technical notices for communication.
7. Prioritizing tasks effectively.
8. Continuously learning about our evolving products and services.
9. Understanding Ubuntu development timelines to set accurate customer expectations.
10. Maintaining regular communication with the team.
11. Identifying opportunities to improve service quality.
12. Participating in a weekend rotation schedule.

What we are looking for in you:

• Strong academic record from high school and university.
• Degree in a technical field or relevant experience.
• Confidence in communicating ideas and feedback.
• Proven ability to exceed expectations.
• Experience with Linux troubleshooting.
• Knowledge or experience in at least two of the following:
• Linux server administration
• Programming fundamentals (bash, Perl, Ruby, etc.)
• Networking concepts
• Virtualization/cloud computing
• Quick learner, adaptable, and able to handle customer-facing pressure.
• Excellent English communication skills.
• Appreciation for diversity and multicultural work environment.
• Result-driven with a strong commitment to responsibilities.
• Willingness to travel internationally twice a year.

Note: A background check will be performed.

Nice-to-have skills:

• Experience with virtualized environments (KVM, VMWare, etc.).
• Experience with open-source desktop technologies.
• Active contributions to open-source projects.

What we offer:

• Distributed work environment with in-person team sprints.
• Annual learning and development budget of USD 2,000.
• Regular compensation reviews and performance bonuses.
• Additional benefits aligned with our values.

About Canonical:

Canonical is a pioneer in open source technology, publishing Ubuntu and supporting AI, IoT, and cloud initiatives globally. We hire worldwide, emphasizing excellence and innovation. Working here is a future-oriented experience that challenges you to grow and learn.

Canonical is an equal opportunity employer, committed to diversity and inclusion in the workplace.