Computer Field Service Technician

AM / PM Service - Point of Sale & Service; Grande Prairie; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for a Computer Hardware Technician to join their dynamic team. This role offers a unique opportunity to work with a variety of POS products and merchant devices across different retail sectors. The ideal candidate will be service-oriented, self-motivated, and technically adept, with a strong focus on customer service. With over 35 years of experience, this company prides itself on supporting local businesses and providing tailored solutions. If you have a valid driver's license and a reliable vehicle, this position could be your next exciting career move!

Qualifications

• A+ Certification is an asset.
• Self-Check Out & POS experience is an asset.
• Valid driver's license and a reliable vehicle required.

Responsibilities

• Provide swift break/fix resolutions on POS equipment.
• Execute install, moves, adds, changes (IMAC) projects.
• Follow and maintain work order processes.

Skills

Customer Service Skills

Communication Skills

Technical Savvy

Mechanical Skills

Education

A+ Certification

Job description

AM / PM Service is a leader of Point-of-Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM / PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM / PM is seeking amazing individuals to join our team today! To learn more about AM / PM visit :

Position Summary

The Computer Hardware Technician will work with our industries most reputable brands. This role will expose you to a wide range of POS products, ATMs and merchant devices offering an incredible learning opportunity working while working with customers from many different retail sectors. The successful candidate should be a service centric, self-motivated and technically savvy individual. The candidate must have a valid driver's license & own a reliable vehicle. This position requires regular on-call shift work as well as afterhours & weekend availability.

Main Responsibilities

• Provide swift break / fix resolutions on a variety of POS equipment, peripherals, PC’s & networking.
• Execute install, moves, adds, changes (IMAC) projects
• Follow and maintain AM / PM’s work order processes
• Adhere to all Service Level Agreements
• Execute tactful & professional communication

Qualifications

• A+ Certification is an asset
• Self-Check Out & POS experience is an asset
• Possess incredible customer service & communication skills
• Technically & mechanically savvy
• Valid driver’s license and a reliable vehicle
• On-site service is required

The successful candidate will be required to complete a background check prior to commencing work.

Company Description

AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.

Company Description

AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.