Complex Claims Manager - High-Value & Multi-Party

Vacations Worldwide; Canada; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Airbnb's AirCover team seeks a Complex Claims Manager to handle non-standard cases, including high-value property damage, disputed liability, and multi-party incidents.

The role requires investigative rigour, precise documentation, and the ability to balance policy with fairness to all parties in a marketplace context. It sits at the strategic intersection of trust and protection within a rapidly growing host-guest platform.

Qualifications

• Investigative rigour for complex/high-value claims.
• Clear documentation and fair judgement balancing policy and fairness.

Responsibilities

• Handle complex claims outside standard workflows.
• Evaluate high-value property damage, disputed liability and multi-party incidents.
• Coordinate with internal and external stakeholders to document findings.

Skills

Investigation

Documentation

Policy balance

Stakeholder comms

Job description

Airbnb's AirCover team seeks a Complex Claims Manager to handle non-standard cases, including high-value property damage, disputed liability, and multi-party incidents.

The role requires investigative rigour, precise documentation, and the ability to balance policy with fairness to all parties in a marketplace context. It sits at the strategic intersection of trust and protection within a rapidly growing host-guest platform.