Community Support Services Coordinator

Métis Nation; Kitchener; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Vacation 15 days

Holiday closures

Health & wellness days

Education incentive

Employee Assistance Plan

Health care spending account

Bell Mobility partner program

Dell member purchase program

Job summary

The Métis Nation of Ontario seeks a dedicated Community Support Services Coordinator to support clients living with chronic illness and to coordinate transportation and related services. You will recruit and supervise volunteers, manage payments, maintain documentation (OHATS/Excel), and collaborate with local partners while upholding confidentiality and privacy legislation.

This full-time role offers a comprehensive benefits package, opportunities for professional development, and the chance to

Qualifications

• College diploma (1–2 years) required.
• 1–3 years of experience.
• Experience working with volunteers in non-profit environment.
• 1+ years’ client services experience, including with diverse ages managing chronic illness.
• Proficiency with Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Lead clients in a process to determine wellness plans based on immediate need.
• Assess and facilitate economic use of funds for medical transport and accommodations.
• Attend medical appointments with clients.
• Provide health education and reduce isolation through workshops/groups.
• Recruit volunteers, assign services, and manage related payments/docs.
• Coordinate Volunteer Medical Transports and/or Friendly Visits schedules; evaluate volunteers with supervisor.
• Organize an annual Volunteer Recognition Event.
• Maintain client services documentation in OHATS, data basics and Excel tracking.

Skills

Volunteer management

Client services

Team player

Administrative skills

Communication skills

Privacy/compliance

Education

College Diploma (1-2 years)

Tools

Outlook

Excel

Word

PowerPoint

Job description

Job Description

Posted Thursday, August 27, 2026 at 4:00 AM | Expires Friday, September 11, 2026 at 3:59 AM

Position Details: Existing vacancy or New position

MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

• Comprehensive employer-paid health benefits and pension plan
  
• Generous vacation allotment starting at 15 day's for regular employees and 20 day's for management
• Annual paid two-week holiday closure in December
• 16 paid public and employer holidays
• 15 paid health & wellness days
• Challenging, multi-disciplinary work environment that fosters learning and professional development
  
• Substantial educational incentive to promote personal and professional growth
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
• Other perks
• Employee Assistance Plan
• Health care spending account
• Bell Mobility's exclusive partner program
• Dell member purchase program

About the job:

The Community Support Services (CSS) program, offered through the Healing and Wellness Branch of the Métis Nation of Ontario (MNO), is designed to help MNO Citizens maintain their independence and quality of life. The program supports individuals living with chronic illnesses, those who are terminally ill, and frail or elderly individuals who may be isolated

At the heart of the CSS program is the coordination and delivery of transportation for medical needs. Additional supports include friendly visiting, caregiver support, advocacy, client referrals, home safety assessments, and assistance with navigating complex systems such as Ontario Works and the Ontario Disability Support Program (ODSP). For clients with literacy challenges, coordinators may provide reading support in accessing resources for end-of-life care.

Volunteers are an essential part of the CSS program. Coordinators are responsible for recruiting volunteers, assigning services, and managing related payments and documentation.

CSS Coordinators also play a vital role in building and sustaining strong relationships with local partners and service providers. These collaborations enhance service delivery, promote Métis culture and identity, and support the overall wellness of MNO Citizens. Through ongoing community engagement, the CSS program fosters inclusive, culturally relevant supports that reflect and honor the unique experiences of Métis people.

What you will be doing:

• Lead clients in a supportive process to determine clear wellness plans based on immediate need
• Assess, determine and facilitate economic use of funds related to providing medical transportation and accommodations while balancing client need
• Attend medical appointments and consultations with client
• Provide education/information related to health and well-being and activities to reduce isolation through workshops or group-based activities
• Recruiting volunteers, assigning services, and managing related payments and documentation
  • Annually obtain copy of insurance and valid driver license
  • Coordinate Volunteer Medical Transports and/or Friendly Visits Schedule
  • Evaluate Volunteers with support and direction from Supervisor
• Organize an annual Volunteer Recognition Event
• Maintaining documentation of client services in the Online Health and Access Tracking System (OHATS), Data basics and Excel tracking documents
• Financial reporting specific to local program site budget allocations and parameters
• Reflect Métis cultural approaches as a part of the activities and services
• Participation in MNO Healing and Wellness training as needed/determined
• Participate in on-going professional development activities as time and financial resources permit
• Attend training and meetings outside Métis Nation of Ontario working hours
• Maintain confidentiality at all times, and adhere to privacy legislation
• Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
• Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation
• Performs other job/branch-related duties as required

What you will bring:

• College Diploma (1 or 2 year)
• 1 to 3 years of experience
• Experience working with volunteers in a non-profit environment
• 1 or more years’ experience in client services experience
• 1 or more years’ experience working with all ages having trouble managing chronic disease or illness
• Proficiency with computer programs (Outlook, Excel, Work and PowerPoint).
• Knowledge of the Métis Nation of Ontario and programs offered
• Knowledge of Indigenous programs and services
• Ability to work as part of a team and independently with minimal supervision
• Well-developed administrative, organizational and communication skills in order to meet deadlines
• Ability to lift 11.5kg when required
• A reliable vehicle (or ability to rent), driver’s licence, $2,000,000 liability insurance, and a clean driving record

Assets

• Previous experience working with Métis communities (or knowledge / experience of Métis culture)
• Previous experience working within a trauma-informed care setting
• Demonstrated ability to quickly acquire and expand knowledge and to be flexible in a demanding and dynamic environment
• Previous experience dealing with confidential information

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email human resources if you require an accommodation during the hiring process.

Special Services Organization

The Métis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).