Territory Lead, Channel Retail

Apple; Regina; On-site; CAD 57,000 - 76,000; Full time

Benefits offered by this job

Full-time benefits starting day 1

Stock options

Job summary

Apple seeks a Territory Lead to drive business results and brand awareness across a defined territory in Canada. You will lead store and regional teams, deliver exceptional customer experiences, and train reseller partners while promoting Apple products and services.

You will influence leadership across points of sale, conduct demonstrations, and ensure merchandising standards are maintained. A bachelor’s degree or equivalent experience is preferred, with 3+ years in related roles.

Qualifications

• 3+ years of related experience
• Passion for Apple, technology, and customer experience
• Curiosity for continuous learning and sharing knowledge
• Outstanding customer focus
• Excellent communication and presentation skills
• Ability to educate, inspire, and influence others
• Strong relationship building and collaboration skills to influence partners
• Ability to navigate ambiguity and propose creative solutions
• Bachelor’s degree or equivalent experience preferred

Responsibilities

• Influence store and regional leadership across multiple points of sale to build plans, achieve targets, and grow business
• Train reseller teams on products, services, and merchandising guidelines; promote customer experiences and brand advocates
• Meet customers and promote the Apple ecosystem via demonstrations and consultations, individually or in groups
• Maintain Apple merchandising standards across territory and keep fixtures up to date
• Provide daily care and inspection per guidelines and escalate issues when needed
• Enrich customer experience with creativity, curiosity, and new ideas
• Use interpersonal skills to grow relationships and influence across levels within partner organizations
• Coach and inspire teammates to embrace Apple values and culture of innovation

Skills

Customer focus

Communication

Leadership

Influence

Education

Bachelor’s degree or equivalent experience

Job description

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

As a Territory Lead, you will be accountable for extraordinary business results, enhancing Apple brand awareness through delivering a customer experience and advocacy across a territory. You collaborate with store teams and regional leadership, spending quality time inspiring multiple teams with your forward-thinking style and love for technology.

In this position, you will leverage your deep understanding of the market, demographics, and behavior of consumers to regularly conduct product demonstrations, foster connection with customers, and provide insights to leadership. You are an effective leader who is passionate about Apple, builds strong relationships, and influences partners to drive sales opportunities and elevate the customer experience.

In this position, your work schedule will be based on business needs and will require you to work 40 hours per week, including evenings and weekends. You will be required to provide your own reliable transportation.

Description

In this role, you will:

• Influence store and regional leadership across multiple points of sale in a defined territory to build plans, achieve partner sales targets, and grow business.
• Collaborate and train reseller teams on our products, services, and merchandising guidelines, while promoting outstanding customer experiences and developing brand advocates. Educate and encourage store teams to stay knowledgeable on the latest Apple product and services portfolio.
• Meet customers and promote the Apple ecosystem by communicating product benefits and value proposition through demonstrations and consultations, individually or in groups..
• Strive for excellence and ensure Apple’s outstanding dedication to merchandising and brand standards are upheld throughout your territory; This includes ensuring that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
• Provide daily care and inspection according to guidelines and escalate issues for timely and effective resolution.
• Enrich the customer experience by approaching problems with creativity, curiosity, and new ideas.
• Leverage your interpersonal savvy to grow relationships, persuade others, and influence across all levels within the partner organization.
• Coach, support, and inspire teammates to demonstrate Apple’s values and embrace a culture of innovation and continuous improvement.

Compensation

This is a salaried position which ranges from $57,000 to $76,100 (midpoint = $66,600) and is based on years of experience. You would be eligible for Apple's full-time benefits program starting day 1. There are no commissions for this role. However you may be eligible for an annual bonus and stock based upon your performance, Apple’s overall performance and your start date.

Minimum Qualifications

• Typically requires a minimum of 3 years of related experience
• Passion for Apple, technology, and the customer experience
• Curiosity for continuous learning and eagerness to share knowledge with others, including peers and cross-functional teams
• Outstanding customer focus
• Excellent communication and presentation skills
• Ability to educate, inspire, and influence others to foster innovation
• Strong relationship building and collaboration skills with the ability to influence, negotiate, and persuade key regional and store-level partners using situational adaptability
• Ability to navigate ambiguity, approach problems flexibly, and propose creative solutions
• Bachelor’s degree or equivalent experience preferred

Preferred Qualifications

• High level of integrity, trust, accountability, and discretion
• Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
• Effective time management including ability to multi-task, organize, and prioritize tasks
• Ambition for driving sales results and recommending Apple solutions is desirable
• Background in direct sales or solution-based selling is a plus

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace