Advisor, Channel Retail

Socket.dev; Ottawa; On-site; CAD 17,000 - 27,000; Part time

Job summary

Apple is seeking an Advisor in Ottawa to lead the sales, merchandising, and operations of an Apple Shop within a partner reseller store. This part-time role covers 25 hours per week, including evenings and weekends, with a focus on delivering outstanding customer experiences and product demonstrations.

You will train partner staff, maintain Apple merchandising standards, and actively seek opportunities to expand awareness of Apple solutions in a fast-paced retail environment in Canada.

Qualifications

• Typically requires a minimum of 1-2 years of related experience.
• Passion for helping customers and partners understand how Apple technology can enrich lives.
• Curiosity for continuous learning and eagerness to share knowledge with others.
• Outstanding customer focus.
• Excellent communication skills.
• Ability to educate and inspire others.
• Solid relationship building skills with the ability to become a trusted business partner at a single point of sale.

Responsibilities

• Represent Apple within a single partner store and help customers develop relationships with our brand.
• Sell directly to customers, work closely with partners, and create new owners of our products.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all Apple fixtures, product exposures, and merchandising elements in the store are up to date and maintained according to Apple's standards.
• Provide daily care and inspection according to guidelines and escalated issues for timely and effective resolution.
• Educate customers by delivering individual and group product demonstrations, sharing the latest sales promotions, and encouraging adoption of the Apple platform.

Skills

Customer focus

Communication skills

Relationship building

Educate staff

Curiosity for tech

Job description

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. As an Advisor, you will showcase your ambitious spirit as you lead the sales, merchandising, and operations of an Apple Shop within a partner reseller store. As a dynamic leader, business manager, and influencer, you will encourage our partner’s staff through your forward-thinking style, love for technology, and passion for Apple. Through your influence, you will grow Apple business in the multi-branded store by providing excellent customer service, conducting product demonstrations to customers, and training partner staff while ensuring all our merchandising standards are met. In this part-time position, your work schedule will be based on business needs and will require you to work 25 hours per week, including evenings and weekends.

Description

In this role, you will:

• Represent Apple within a single partner store and help customers develop relationships with our brand.
• Sell directly to customers, work closely with partners, and create new owners of our products.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all Apple fixtures, product exposures, and merchandising elements in the store are up to date and maintained according to Apple's standards.
• Provide daily care and inspection according to guidelines and escalated issues for timely and effective resolution.
• Educate customers by delivering individual and group product demonstrations, sharing the latest sales promotions, and encouraging adoption of the Apple platform.

Minimum Qualifications

• Typically requires a minimum of 1-2 years of related experience
• Passion for helping customers and partners understand how Apple technology can enrich lives
• Curiosity for continuous learning and eagerness to share knowledge with others
• Outstanding customer focus
• Excellent communication skills
• Ability to educate and inspire others
• Solid relationship building skills with the ability to become a trusted business partner at a single point of sale

Preferred Qualifications

• High level of integrity, trust, and accountability
• Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
• Effective time management including ability to multitask, organize, and prioritize tasks
• Ambition for driving sales results and recommending Apple solutions is desirable
• Background in direct sales or solution-based selling is a plus