Community Residential Manager

Boardwalk; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Job summary

Boardwalk is seeking a dedicated site coordinator to ensure resident safety, comfort and satisfaction. The role involves hands-on maintenance tasks, coordinating with site staff, handling rent collections, and maintaining open communication to keep occupancy and NOI on target.

Applicants should be comfortable with evenings/weekends, be tech-savvy with tablets and web-based tools, and possess strong organizational and customer-service skills to support a thriving community environment.

Qualifications

• 2 years of customer service experience preferred.
• Post-secondary education is an asset.
• Computer experience with web-based programs required; familiarity with tablets is an asset.

Responsibilities

• Ensure health, comfort and safety of Resident Members.
• Maintain daily communication with site Associates and handle rent collection.
• Respond to rental inquiries and show suites when needed.
• Coordinate inspections, lease process and vacancy minimization.
• Prepare deposits, manage administrative tasks and timelines with contractors.

Skills

Customer service

Communication

Time management

Organizational skills

Telephone etiquette

Problem solving

Independent work

Education

Post-secondary education

Tools

Tablet familiarity

Web-based programs

Job description

Responsibilities:

• Ensure the health, comfort and safety of our Resident Members
• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquiries are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties including processing paperwork for site and other Associates
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Ensure proper and accurate inventory management
• Snow removal as required
• Cleaning as required
• Touch-up painting as required
• Complete all required administration for the position on a tablet
• Complete other tasks assigned by the Leader

Experience and Educational Requirements:

• 2 years Customer Service Experience preferred
• Post-Secondary Education is an asset

Technical Requirements:

• Computer experience is required with web based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with computer tablets is an asset

Non-Technical Requirements:

• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilities
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Excellent time-management skills
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to work independently (self managed) and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment