Community Manager

Bosa Properties; Surrey; On-site; CAD 78,000 - 100,000; Full time

Job summary

Bosa Properties is seeking a Community Manager for its Surrey location to lead day-to-day operations, enhance resident experience, and oversee financial management. This mid-senior level role involves team building and engaging the community through events and communication, requiring strong leadership and customer service skills. Join a vibrant team dedicated to creating a welcoming environment for residents.

Qualifications

• Proven experience in community development or property management.
• Tech-savvy with proficiency in relevant tools.
• Ability to work flexible hours, including weekends.

Responsibilities

• Ensure high resident satisfaction through excellent customer service.
• Oversee day-to-day operations and team management.
• Develop and manage the annual budget for the community.

Skills

Leadership

Communication

Customer Service

Financial Management

Organization

Education

Relevant degree or certification

Tools

Property management software

Job description

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About The Company

Bosa Properties Inc. ("BPI") is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are built or under development, and an income portfolio that includes 5.5 million square feet of retail, industrial, office and rental properties under management.

About The Company

Bosa Properties Inc. ("BPI") is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are built or under development, and an income portfolio that includes 5.5 million square feet of retail, industrial, office and rental properties under management.

We are an organization of high achievers and believe what is created in community is always better than what is created in isolation. We set high expectations and support you in achieving excellence. We are building a trusted community to collaborate, learn from each other and deliver results.

About The Role

As the Community Manager at Parkway in Surrey, you will play a pivotal role in ensuring the provision of a best-in-class resident experience, managing day-to-day operations, building an exceptional team, and overseeing financial aspects. Your dedication to exceptional customer service, strong leadership skills, and attention to detail will be key in creating a vibrant and thriving community within the building.

What You'll Do

Resident Experience Excellence:

• Develop and execute strategies to create a welcoming and inclusive environment for all residents.
• Address resident inquiries, concerns, and feedback promptly and professionally, striving for high resident satisfaction.
• Organize and oversee resident events, programs, and activities to foster a sense of community and engagement among residents.
• Implement a resident communication plan through various channels to keep residents informed about building updates and community news.
  
  

Day-to-Day Operations Management:

• Oversee the day-to-day operations of the residential building, ensuring it is well-maintained, safe, and clean.
• Collaborate with maintenance and facilities teams to address maintenance requests and repairs promptly.
• Conduct regular property inspections to identify areas for improvement and ensure compliance with building regulations and safety standards.
• Manage building access and security protocols to ensure residents' safety and privacy.
• Facilitate leasing duties including but not limited to conducting suite showings, communicating with leads, and updating Salesforce.
  
  

Team Building and Leadership:

• Recruit, train, and lead a high-performing building management team, fostering a positive and productive work environment.
• Conduct regular team meetings, provide performance feedback, and support professional growth and development.
• Foster a collaborative and cooperative culture within the team, encouraging open communication and shared goals.
  
  

Financial Management:

• Develop and manage the annual budget, ensuring fiscal responsibility and efficiency.
• Monitor rent collections, expenses, and financial reports, providing regular updates to stakeholders.
• Analyze financial data to identify cost-saving opportunities and optimize revenue generation.
  
  

Vendor and Partner Relationships:

• Source and manage relationships with external vendors and service providers, ensuring service quality and cost-effectiveness.
• Negotiate contracts and agreements to secure the best terms and conditions for the building.
  
  

What You Bring

• Proven experience in property management, community development, or related roles.
• Ability to work Monday to Friday from 9:00AM to 5:00PM with flexibility to work weekends as needed.
• Excellent communication and interpersonal skills to effectively interact with residents, team members, and stakeholders.
• Strong leadership abilities and the ability to motivate and inspire the team.
• In-depth knowledge of rental property management laws, regulations, and market trends in Vancouver.
• Proficiency in financial management and budgeting.
• High level of organization and attention to detail to handle multiple tasks and responsibilities effectively.
• Tech-savvy with the ability to utilize property management software and other relevant tools.
  
  

Our salary ranges and bonus percentages are determined by job family and level. Base salary is determined by a combination of factors including, but not limited to, education and training, years of relevant experience, and internal equity.

Salary

$78,600—$99,800 CAD

Who You Are

• Trustworthy: You lead with trust when interacting with your team and other departments. You proactively build trust by demonstrating credibility, empathy, and sincerity.
• Humble: Unpretentious and self-aware, you take responsibility for your mistakes. You know that egos are barriers to doing our best work and always learning.
• Community focused: You believe what is created in community is always better than what is created in isolation and excellence is created through collaboration.
  
  

How To Apply

We value your interest in Bosa Properties. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.

You belong here! If your experience and interests match with some of the above, we want you to apply. We are dedicated to building a diverse community, where everyone belongs.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Technology, Information and Internet

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