Community Manager

Humankind Global Recruitment; Halifax; Remote; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental benefits

RRSP contributions

Wellness allowance

Competitive salary

Job summary

Humankind Global Recruitment partners with a Canadian marketing agency seeking an Online Community Manager. You will monitor forums, grow engagement, and help shape the brand across communities.

Reporting to the Community Team Leader, you will work with social and content teams to deliver exclusive content, host Discord events, and identify trends for the wider team. A remote-friendly posting for candidates with global experience.

Qualifications

• Experience using Discord servers and related tools.
• Excellent written and verbal communication skills.
• Ability to glean insights from social media analytics.
• Entrepreneurial and autonomous in a remote environment.
• Global mindset with international or large regional community experience.
• Strong organizational skills and ability to juggle tasks.
• Team player with cross-team collaboration.
• Willingness to work nights or weekends when necessary.
• Customer service experience is a plus.

Responsibilities

• Monitor member activity daily and report trends to the team.
• Keep internal and external information up-to-date in a fast-paced setting.
• Write and share brand updates with the community.
• Identify potential adverse events and flag them for handling.
• Cluster customer inquiries into trends for the team to address.
• Manage on-platform events and onboarding on Discord to engage the community.
• Collaborate with social and content teams to produce exclusive content.

Skills

Entrepreneurial mindset

Autonomous remote work

Discord experience

Written communication

Verbal communication

Social media analytics

Company values

Collaboration

Global mindset

Customer service

Learn new software

Organized

Team player

Evenings/weekends

Tools

Discord

Job description

We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are looking for a Community Manager.

They are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned communities. Reporting to the Community Team Leader, the Online Community Manager contributes to community engagement strategy, builds community relationships, and contributes to overall brand growth.

Responsibilities

• Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team
• Keep internal and external information up-to-date in a fast-paced environment
• Work closely with the team to write and disseminate critical information about brand updates
• Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities
• Reply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understand
• Contribute ideas for the overall growth and health of both individual communities
• Responsible for Discord on-platform events such as AMAs, and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord.
• Work closely with social and content teams to produce exclusive content and create a diverse creative community.

Qualifications

• Entrepreneurial mindset and ability to operate autonomously in a remote environment
• Experience using Discord Server
• Excellent, accurate written and verbal communication skills
• Ability to use social media tools to glean trends, statistics, and insights
• Professionally represent the Company's core values and mission when interacting with external parties
• Strong work ethic, and ability to work closely with, and collaborate effectively with other teams
• A global mindset: someone who has either worked internationally or had experience managing a large regional community
• Prior customer service experience beneficial
• Ability to adapt to and learn new community-related software
• Extremely organized and able to juggle multiple tasks
• Team player
• Able to work nights or weekends/variable schedule when necessary.

The company offers a competitive annual salary, medical and dental benefits, RRSP contributions, wellness allowance and much more!

Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.