Remote Global Community Manager – Discord & Growth

Humankind Global Recruitment; Halifax; Remote; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental benefits

RRSP contributions

Wellness allowance

Competitive salary

Job summary

Humankind Global Recruitment partners with a Canadian marketing agency seeking an Online Community Manager. You will monitor forums, grow engagement, and help shape the brand across communities.

Reporting to the Community Team Leader, you will work with social and content teams to deliver exclusive content, host Discord events, and identify trends for the wider team. A remote-friendly posting for candidates with global experience.

Qualifications

• Experience using Discord servers and related tools.
• Excellent written and verbal communication skills.
• Ability to glean insights from social media analytics.
• Entrepreneurial and autonomous in a remote environment.
• Global mindset with international or large regional community experience.
• Strong organizational skills and ability to juggle tasks.
• Team player with cross-team collaboration.
• Willingness to work nights or weekends when necessary.
• Customer service experience is a plus.

Responsibilities

• Monitor member activity daily and report trends to the team.
• Keep internal and external information up-to-date in a fast-paced setting.
• Write and share brand updates with the community.
• Identify potential adverse events and flag them for handling.
• Cluster customer inquiries into trends for the team to address.
• Manage on-platform events and onboarding on Discord to engage the community.
• Collaborate with social and content teams to produce exclusive content.

Skills

Entrepreneurial mindset

Autonomous remote work

Discord experience

Written communication

Verbal communication

Social media analytics

Company values

Collaboration

Global mindset

Customer service

Learn new software

Organized

Team player

Evenings/weekends

Tools

Discord

Job description

Humankind Global Recruitment partners with a Canadian marketing agency seeking an Online Community Manager. You will monitor forums, grow engagement, and help shape the brand across communities.

Reporting to the Community Team Leader, you will work with social and content teams to deliver exclusive content, host Discord events, and identify trends for the wider team. A remote-friendly posting for candidates with global experience.